Zoho CRM and Zoho Invoice - sales data in CRM
Current setup:
- business: we sell nutritional supplements; a regular customer buys once at least every 90 days if he consumes the products as indicated
- Zoho Invoice: used to make the invoices and manage receivables
- Zoho CRM: used for recording customer contacts, mailings and establish rules
- both are integrated and I can see invoices in Zoho CRM and contacts / accounts created in any of both systems is synchronized
Required data in CRM:
- date of last invoice
- sales amount for the last x days
Objective: identify "inactive" customers and categorise customer in different classes
Although I can see the individual invoices and the overall sales in CRM in the form of a widget, I cannot extract or filter by it.
QUESTION:
- What is the best way to achieve the above?
- If webhooks from Zoho Invoice to Zoho CRM, how should I set them up?