hello, I am a systems manager and networks in a company that wants to install Zoho Crm on Avaya Ip office R11.

I have read your documentation which is clear but I do not find it detailed enough.

I understand that we must download a sdk to install from the dev site avaya, which is not a problem.

however i would like to have more details regarding the overall operation of your adapter and i have several questions.

I never execute scripts on a production environment without knowing exactly what it does.

are you really certified to connect avaya on the R11 release of ip office?

do you have other customers with the same configuration?

What are the possible side effects? the risks ?

what is the procedure of roll back in case of problem?

where to find the list of ports to open on the network / source / destination / protocols?

what bandwidth is needed by users?

thanks for the answers .

Fares