Tip #56- Accessibility Controls in Zoho Assist: Hearing- 'Insider Insights'
As we begin the new year, it’s a great time to focus on making our tools more inclusive and accessible for everyone. Remote support often involves long hours in front of screens, varying lighting conditions, and users with diverse accessibility needs.
Tip #55- Accessibility Controls in Zoho Assist: Exploring Vision Settings- 'Insider Insights'
As we approach the end of the year, it’s a good moment to reflect on how we can make our tools more inclusive and easier to use for everyone. Remote support often involves long hours in front of screens, varied lighting conditions, and users with different
Tip #54- Exploring the Files Icon in Zoho Assist- 'Insider Insights'
As we’re already in mid-December, it’s a good time to take a closer look at one of the most useful options in the Zoho Assist remote support dashboard—the Files icon. To get started, log in to Zoho Assist using your credentials. Once you’re in, navigate
Tip #53- Remote Billing: Your End-to-End Billing Solution in Zoho Assist- 'Insider Insights'
Manual invoicing, after every remote support session, can be time-consuming and often error-prone. As an MSP, IT admin, or even a freelance support technician, it may become overwhelming to keep track of session time, service rates, and client invoices.
Tip #52- Zoho Assist Downloads: Everything You Need in One Place- 'Insider Insights'
Looking to start remote support sessions faster, manage unattended devices effortlessly, or join sessions without any hassle? The Zoho Assist Downloads Center has all the tools you need—across desktop, mobile, IoT, and browser environments. With our range
Tip #40- Strengthen Remote Support with IP-based Restrictions in Zoho Assist– ‘Insider Insights’
Protecting sensitive data and preventing unauthorized access is a top priority for any organization. With IP-based restrictions in Zoho Assist, you can ensure that only users from trusted networks can initiate remote support sessions. Say your IT team
Tip #51- Centralized Contact Management for Better Remote Support- 'Insider Insights'
For our final topic of November, we’re diving into one of the most helpful features in Zoho Assist, the Contacts section on Zoho Assist;s dashboard. Whether you’re managing multiple clients, tracking past sessions, or simply looking to streamline your
Tip #50- A Closer Look at the Unattended Access Dashboard- 'Insider Insights'
Having complete visibility and quick access to everything you need certainly makes managing multiple remote devices a lot easier, and that is precisely what the Unattended Access Dashboard in Zoho Assist is designed to offer. Once you go to the Unattended
Tip #49- Navigating the Remote Support Dashboard in Zoho Assist- 'Insider Insights'
The Remote Support dashboard in Zoho Assist is designed to help technicians quickly access, manage, and monitor all their support sessions from a single, intuitive interface. Whether you’re starting a new session, managing ongoing connections, or reviewing
Tip #48- Power Your AI Workflows with Zoho Assist on Zapier’s MCP- 'Insider Insights'
We’re thrilled to announce that Zoho Assist is now part of Zapier’s Model Context Protocol (MCP), bringing remote support automation right into your AI ecosystem. What is MCP? The Model Context Protocol (MCP) is Zapier’s new framework designed to connect
Tip #47- Stay Ahead with Automated Scheduled Reports in Zoho Assist- 'Insider Insights'
We’ve made it easier for you to stay informed, even when you’re busy managing remote sessions! With Scheduled Reports in Zoho Assist, you can now automatically receive detailed insights about your remote support and unattended access activities directly
Tip #46- Turn Every Session into an Insight with Zoho Assist survey report- 'Insider Insights'
Delivering exceptional remote support isn’t just about resolving issues, it’s about understanding how both customers and technicians experience each session. That’s where Survey Report in Zoho Assist come in. You can configure and customize survey questions
Tip #45 - Explore Your Support Reach with Zoho Assist’s Geo Insights - 'Insider Insights'
Understanding where your remote support sessions are happening can help you make smarter decisions, allocate resources effectively, and improve overall customer satisfaction. In this week's Zoho Assist's community post we will be exploring Geo Insights
Tip #44 – Get Deeper Insights with Zoho Assist’s Custom Reports – ‘Insider Insights’
In today’s fast-paced IT environment, having a clear view of your remote support activities is more important than ever. Zoho Assist’s Custom Reports feature gives IT teams the ability to generate tailored reports that provide actionable insights and
Tip #43 - Track, Review, and Analyze Your Assist Sessions with Reports-'Insider Insights'
Did you know you can generate detailed reports for both remote support sessions and unattended access sessions in Zoho Assist? This makes it easy to monitor technician activity, measure efficiency, and review customer interactions. Let us now take a closer
Tip #42 – How to manage data security with Privacy Settings – 'Insider Insights'
Data privacy is a cornerstone of trust in remote support. Through Privacy Settings in Zoho Assist, you can set up how data is gathered, stored, and handled in your organization. These settings ensure compliance, data protection for sensitive details,
Tip #41- Simplify Compliance and Efficiency with Zoho Assist’s Data Cleanup Feature- 'Insider Insights'
Managing device data efficiently is just as important as securing remote access. With Zoho Assist’s Data Cleanup feature, admins can easily remove outdated or unnecessary device records, keeping the console organized and secure. This action is carried
Tip #39- Strengthen account security with Multi-factor Authentication (MFA) – ‘Insider Insights’
Securing your organization's data begins with verifying that only the correct individuals have access to it. One of the simplest yet most effective ways to accomplish this is to enable Multi-factor Authentication (MFA) within Zoho Assist. MFA introduces
Tip #38- Track Organizational Changes: A Guide to Using Action Log Viewer- 'Insider Insights'
Hello Zoho Assist Community! Ever needed to trace who did what and when within your remote support operations? Let’s say your support team is growing, and you want to monitor key activities like settings updates, user invites, module changes, or permission
Tip #37 – How to ensure compliance and accountability using Advanced Session Audit – ‘Insider Insights’
Hello Zoho Assist Community! This week we will be discussing how to strengthen your remote support operations with better visibility and control. Let’s say your support team handles a growing number of remote sessions each day. At the end of the week,
Tip #36- How to use Survey in Zoho Assist to capture valuable feedback from remote sessions- 'Insider Insights'
The survey feature allows technicians and customers to share their valuable feedback, contributing to the improvement of remote service quality. After the completion of a remote session, technicians and customers are prompted to fill out a survey form,
Tip #35- How to use Notifications in Zoho Assist to stay on top of session activities- 'Insider Insights'
Hello Zoho Assist Community! This week, we’re exploring Zoho Assist’s built-in notification system for improved visibility and accountability. Keeping track of session activity is crucial, especially when you're managing multiple remote devices and technicians.
Tip #34- How to Configure Proxy Settings for Unattended Access in Zoho Assist- 'Insider Insights'
Hey Zoho Assist Community! For those using Zoho Assist's Unattended Access feature, you may come across a need to configure your device through a proxy server. This setup is particularly useful if your network requires strict proxy configurations for
Tip #1- Remote support vs. unattended access: Contrasting two key concepts in tech assistance- 'Insider Insights'
Hello everyone! We, at Zoho Community, are excited to introduce Insider Insights, a new series where we will look into various aspects of remote support technology and how they might help you. We'll be sharing tips, methods, and insights acquired from
Tip #25- Enhancing security with confirmation prompts for remote sessions- 'Insider Insights'
Hello Zoho Assist Community! This week, we’re discussing how to enhance the performance of your remote sessions while ensuring security and transparency. In remote support sessions, ensuring your customer’s security and consent is crucial. One effective
Tip #33- Control and compliance: Utilizing session confirmation in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! We’re excited to bring you another helpful feature spotlight to enhance your Zoho Assist experience. This week, we’re diving into the Session Confirmation feature, which allows your remote customers to authorize access before
Tip #32- Wake on LAN: Powering up your remote systems with ease- 'Insider Insights'
Hello Zoho Assist Community! We’re excited to share some valuable tips and best practices to help you maximize your Zoho Assist experience. This week, we’re focusing on how to remotely boot up or power on a computer that’s turned off using the Wake on
Tip #31- Organize and manage devices like a pro with Zoho Assist’s Groups feature- 'Insider Insights'
Hello Zoho Assist Community! We’re excited to share some valuable tips and best practices to help you get the most out of Zoho Assist. This week, we’re focusing on how to enhance your unattended access sessions using the Groups feature. Imagine you’re
Tip #30- Simplify device management across multiple companies with Zoho Assist's Domains feature- 'Insider Insights'
Hello Zoho Assist Community! We love helping you get the most out of Zoho Assist by sharing valuable tips and best practices. This week, we're focusing on how to enhance your Unattended Access sessions using the Domains feature. Imagine you're managing
Tip #30- Simplify device management across multiple companies with Zoho Assist's Domains feature- 'Insider Insights'
Hello Zoho Assist Community! We love helping you get the most out of Zoho Assist by sharing valuable tips and best practices. This week, we're focusing on how to enhance your Unattended Access sessions using the Domains feature. Imagine you're managing
Tip #29- Enhancing remote support with Locale Settings in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions with our Locale Settings feature. Say you
Tip #28- Fine-tune support sessions with Zoho Assist's Diagnostic Tools- 'Insider Insights'
Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions. As a super admin, you have the ability
Tip #27- Enhancing remote support: Using the technician info box for better protocols in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions.Imagine your IT support team frequently
Tip #26- Enhancing privacy with the blacken screen feature in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! In this community, we love to share tips, tricks, and best practices to enhance your remote support experience using Zoho Assist. This week, we’re focusing on how to improve privacy during remote sessions. Maintaining privacy
Tip #24- Optimize remote connections for better performance and lower data consumption- 'Insider Insights'
Hello Zoho Assist Community! This week, we’ll be focusing on improving the performance of your remote sessions and reducing data consumption. Let’s dive into the details of the Performance settings under Preferences and see how these adjustments can make
Tip #23- Enhancing security during remote support sessions- 'Insider Insights'
Hello Zoho Assist Community! We are back again this week with another setting from Preferences: Security. Ensuring the security of remote support sessions is crucial, especially when sensitive data is frequently accessed during these interactions. It’s
Tip #22- Enhancing security and reliability in Zoho Assist: Preferences for unattended access- 'Insider Insights'
Hello Zoho Assist Community! We are back again this week with a few settings options under Preferences that can help you deliver smoother and more effective remote support. Especially for IT administrators managing unattended remote devices and applications,
Tip #21- Enhance your support sessions with the "Show remote cursor" feature- 'Insider Insights'
Hello Zoho Assist community! This week in Insider Insights, we’ll be learning how the “Show remote cursor” feature under Preferences enhances remote support sessions. While it’s a small feature, it plays a significant role in improving remote support
Tip #20- Enhancing remote support efficiency with Preferences- 'Insider Insights'
Are you looking to streamline your remote support sessions and enhance your overall efficiency? Look no further! Our remote support platform now offers customizable preferences to accommodate your specific needs and ensure a seamless and productive support
Tip #19- How to use the technician console setting- 'Insider Insights'
Hello Zoho Assist Community! Last week, we started looking at preferences in Zoho Assist. Now, we'll start examining all the settings under preferences that can help you streamline your remote support sessions and resolve issues much quicker. The first
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