SAML request and settings
Hello there; 1. I am trying to integrate Zoho Desk Help Center portal with my website. When users in my website login and click the button associated with Zoho Help Center portal, they will be able to access my help center portal to manage their tickets
Zoho Desk: Scheduled Maintenance on 8 August 2021
Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect
Agent notification delay or not sent
Hi Zoho desk team, I am having trouble in sending auto email notification on workflows, when a new created ticket has been made Execution is on "create" Criteria is "Status is Open" I did several tests tickets but most of it did not sent an email
Different agent signatures for different departments
It would be very helpful to configure different signatures for users that are members of more than one department.
Subscription Access to Desk
Can you control access to certain areas of desk based on if a customer has a current support subscription with our company? To explain, we sell support subscriptions to our customers allowing them to get Technical support on our products. If their support plan is not current they cannot submit tickets. Is there a way to control their access to desk so that if their subscription is expired they cannot submit a ticket? Also, it would be preferred if we can maintain a link between the CRM ( or if need
"Pause until...." feature
I am currently evaluating both FreshDesk and Zoho Desk and there is one use case we have that doesn't seem to be addressed directly in either. However, for Zoho Desk, I am still quite new to the app (in trial) so perhaps missing a concept here. The issue
Zoho/Jira Integration
Hi, I know you can attach Images to Jira issues youve linked a ticket to and it creates a URL within Jira to access the image but is there a option/workaround for the Jira user to not be a Zoho agent and still be able to access the attachment? Than
Sharing a single agent account
I have a small business ("soloprenuer") and i use three Virtual Assistance. These do the same job, with each having well-defined and non-overlapping shifts. One might cover Monday and Tuesday, another Wednesday and the other the other days. I would like
Why does my url of an article is shown with a date?
I just noticed that an article i made yesterday now shows with a date in the url address? None of my other articles have while they all are created on the same day? It also doesnt show in the backed?
SAML request from My Web Sİte
Hello there; 1. I am trying to integrate Zoho Desk Help Center portal with my website. When users in my website login and click the button associated with Zoho Help Center portal, they will be able to access my help center portal to manage their tickets
Setting up Remote Authentication for Help Center Portal
Firstly, my website's url is https://www.example.com/ and my Zoho Desk Help Center Portal's url is https://support.example.com/portal/. I am trying to have the customer Zoho Desk Help Center Portal be automatically accessed with credentials (login/password)
The data is invalid due to validation restrictions
I have been making use of the information highlighted here. However, I keep getting the following error: Request not successful. Response code : 422 Response : {"errorCode":"INVALID_DATA","message":"The data is invalid due to validation restrictions","errors":[{"fieldName":"/contactId","errorType":"invalid","errorMessage":""}]}
PHP code to insert ticket automatically
Hi, we're looking at migrating from another support desk system. But I am having problems finding out how to insert a ticket via PHP. All I need to do is create a ticket from admin[at]mycompany to client[at]anothercompany via a PHP file on our system.
Can't able to create a ticket without using contactId
To create a ticket contactId mentioned as optional in API documentation link below: https://desk.zoho.com/DeskAPIDocument#Tickets_Createaticket Then i tried contactId as empty i got a response like contactId is missing below: stdClass Object
(
[errorCode] => INVALID_DATA
[message] => The data is invalid due to validation restrictions
[errors] => Array
(
[0] => stdClass Object
(
[fieldName] => /contactId
[errorType]
Zoho Desk End-User
I can add a contact via api to Zoho Desk, there is no problem. But Once I add a contact, she/he is not a end user, he/she is just an ordinary contact. How can I add an end-user to Zoho Desk Contacts with Zoho Desk Api?
Zoho Desk
I work as IT for 4 hotels and there is 1 other IT person working with me, we are evaluating IT help desk ticketing systems and so far we like zoho desk. We have a few questions: 1) We will have most people logging their tickets via email so they will
Remote Authentication-hexdigest() function
I try to configure remote authentication settings for SSO in Help Center Portal and encounter apikey which generating with the function => hexdigest(MD5(operation+email+remoteauthkey*+ts)). I have supposed this function(hexdigest()) belongs to java,
[ Android ] Can't use ZOHO ASAP SDK in a dynamic module
Zoho asap fails on android resource linking when it's used in a dynamic module gradle file
Not being able to register different accounts and contacts for activities is a big problem
A ticket has an associated contact. The contact belongs to the account. When registering a call, the contact associated with the ticket will be automatically entered. If different contacts are to be entered, users can select them from the magnifying glass
Setting up Desk custom subdomain - Domain verification failure for both methods
I've been following the instructions in this guide to set up a custom subdomain for our help center, but I am stuck at the domain verification stage. We'll call my main domain example.com and my subdomain support.example.com. I have tried both methods - DNS record and HTML file - and both are failing. I have confirmed that the DNS records have updated, and dnschecker.org confirms that my CNAME is resolving correctly for string.support.example.com. So I'm not sure why Zoho is flagging this as a failure
Display Business Hrs in Portal
Can you display the business hours & holidays in the end-user portal?
Social Instagram Feed Connection Not Working in Zoho Desk
Good day! Can you please check on this? I wanted to connect my Instagram Account to automatically create ticket to my desk from Instagram, but it's not working. I tried since 10:30AM, until now 2:41PM it is not connecting. Facebook took me almost an
Issue on Upload API and href image URL
Hi, Hope you are doing well. We are actually facing an issue related to uploading an image via Upload API. The issue is when i upload an image via api it returns id , href , name & so on, But when i use that href to GET hit and see response it sometimes
Whitelist emails or domain in Desk
We have a couple of different users who submit tickets to Desk, and it frequently flags them as Spam. Is there a way to whitelist either an individual email or domain within Desk? I see articles for doing so in Mail, but I need to divert certain users
Set status of parent ticket
Hi, We are testing the Parent Child Ticketing Extension (https://help.zoho.com/portal/en/kb/desk/for-administrators/integrations-and-add-ons/articles/parent-child-ticketing-extension-for-zoho-desk). When we complete a certain transition in a child ticket,
Ticket History Tab Suggestions
The ticket history has some great filter by functionality. I really enjoy the feature Show only my activities. I was brainstorming a few features that would be great additions to this section of the ticket. - A toggle that allows you to Show only activities
Error while processing the request! Problem in connecting to the mail server with Ionos Mail
Hello. I want to add a response email with my SMTP. This is an email that I use at Ionos. However when I configure everything well, I get this error message: Error while processing the request! Problem in connecting to the mail server After several searches
Character Limit on CheckBox
What is the Character Limit on the Checkbox field in Zoho Desk and can I modify that? It seems ridiculously too small as of right now. I want to have a checkbox that says "I acknowledge that I am responsible for paying a $95 Trade Call Service Fee that serves as a deductible and an administration fee for this Service Request Ticket." BUT when I create a checkbox field in my ticket form and try to paste it, it cuts me off at LIKE A THIRD of my sentence "I acknowledge that I am responsible for paying
Personnalize "Digitalsace Customer Self Service Portal Invitation"
Hi, Does anyone kno whow to personnalize the welcome mail on Portal ? Many thanks, Emmanuel
Need a way to 2 way sync only Accounts of Account Type Customer
Currently when using the either the one way sync or two way sync between Zoho CRM and Zoho Desk there is no way to only sync Accounts > Account Type = Customer. I do not want to add all accounts to Zoho Desk and clutter up the system with Accounts I
Second e-mail chain in same ticket
Hi, Whenever a client sends us a request by e-mail it generates a ticket in Zoho Desk. Usually, each client request we receive will originate a different (but related) chain of e-mails between our company and one or more suppliers of that product. For
[Help Center] Impossible to edit categories in multiple languages
Hello, I cannot manage to edit categories in multiple languages. Have you encountered the same issue? When I click on other language different ofthe main language (FR), e.g. in English, I should seen the title put in French with '(en)' at the end. Thank
How to debug ASAP add-on with JWT
Hello, I'm creating ASAP add-on with JWT authentication. I'm putting screenshots of my settings page and code of JWT endpoint for your review. My question is how can I see and ensure that plug-in works? What should I see? How can I debug JWT communication?
Picklist field maximum values
Hi, How many values can a picklist handle, or what is the maximum values that can be added to a picklist?
disabled closing notification on hold status
i want when from on hold status is changed to closed status then customer can't receive closing notification. like the function below, but this function only exists when the status is open, so I want when the status is on hold this feature also exis
Integrate ASAP into a React Native Application
Hi I am trying to integrate the Zoho Desk ASAP into my REACT NATIVE application. I am able to do so for Android. However, for IOS the build and upload are failing because of the below error. Most of the zoho libraries being added to podfile.lock are showing
Limit for users in trial account
Hi, Is the limit for agents in the trial account just 3? I am testing something that needs 5 agents, can you help me with this?
Working Time diferrent for each department
Hai Zohodesk team, I want to ask about business hour in zohodesk. if i want to setup different working hours of each department, for example, in my case one department working Always (24x7), but in anothers department let say working in Monday - Friday
merger ticket zohodesk
can you help me for merger ticket, an example of a telephone ticket being merged into an email ticket.
Average Ticket Reply Time by one channel
I can see the Average Ticket Response Time, but this is from all channel. what if I want to see the Average Ticket Response Time by one channel?
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