Introducing Ytel, Salesloft, WooCommerce, and 8 more extensions for Zoho Desk
Deliver stellar customer service and win customer loyalty with Zoho Desk. Here's a list of all new extensions for Zoho Desk released in the second quarter of 2021. Connect your favourite business apps with Zoho Desk in a snap without writing a single-line
ERROR 404 - PÁGINA NO ENCONTRADA
Estimados Solicito su ayuda, cambiamos de proveedor de host y hoy nos sale el error en nuestra pagina 404 - PÁGINA NO ENCONTRADA (gestion-electronica.cl) de Zoho desk la url de nuestra pagina es https://www.gestion-electronica.cl/support/gehelp/ShowHomePage.do#
Reorder Starred View in Zoho Desk?
Is there a way to reorder the Starred view inside Zoho Desk? I don't see an easy way to do that. Please advise
Blueprints - Assigning tasks to an Agent in a different department
Hello all, I am building a Blueprint in "Department A" at the moment and am having difficulty with a couple of the tasks that are part of the flow. I have a Transition where I need to assign a task in the "After" tab, to "Department B", but I am really
Source of HTML code for email templates
Hi, There are a lot of email templates in ZOHO DESK settings but very poor options to navigate, missing search option, no clone option. However, is there any chance to clone a ready message to improve it? Is there any chance to display HTML code of
Zoho Desk - On behalf of - ticket creation @eu-service.mailer.zohosupport.com
Same issue as below. This only happens on ticket creation. Replies to tickets are fine. Does someone from support need to enable a setting on their end? How to remove desk-mailer.zohodesk.eu from New Ticket email from address
Can't get more than 20 records at a time getRecords
Hi Not sure why this is different... but on DESK getRecords gives me only 20 records Code is as follows: ``` orgID = 719271510; response = zoho.desk.getRecords(orgID, "tickets", 100,110); info response.get("data").size(); records = response.get("data");
Product Name and Category
I want every time I see a ticket, next to it there is the name and category of the product, and there is also a description that can be inputted manually. it is possible ? So I can also see this in the report based on product name and category. Of course
Our ticket submission page no longer has fields for the customer to enter information.
See screenshot Seems to have happened in the last 24 hours
Not send survey to 1 closed ticket.
Normally a customer satisfaction survey is sent to closed tickets are 48 hours. But for 1 particular ticket I'd like NOT to send it. How can we do that? At the moment I've set the ticket to OPEN to keep it live, but how can I close it and yet NOT send
Customizable Product Layouts
It would be great to see products become a fully fledged module, like contacts and tickets that allowed for customizable layouts
Ticket time to problem/project time
Hey, is there a possibility to automatically add the recorded time to a ticket to the recorded times of an issue from zoho project? If a ticket is already associated with an issue, the time should run directly into the time of the issue when booking in the Helpdesk. If time has already been booked on a ticket and the ticket is now linked to a issue that the time is transferred automatically. This would be very important because we need evaluations per customer and this best in an overview like zoho
Customers Cannot Receive Notification Emails
We configured our Desk to send notification emails whenever a ticket is logged. But starting from yesterday(06/28/2021) (or could be earlier we just did not notice), our customers stopped receiving any notification emails. We checked ZOHO Desk ticket
Does refreshing auth token count as api call?
There's limit to how many api request you can make per day. Does refreshing auth token count towards total api request calls
Zoho Desk API Get Ticket Attachments allways return empty
I'm trying to use the API do sync tickets to my internal Ticket manager. Tickets and Comments are OK, but Attachments allways return an empty array: {"data":[]} I need to pass other parameters? Example Url: https://desk.zoho.com/api/v1/tickets/13228000020730005/attachments
I am receiving this error message when I click the category title in our Zoho Community.
I am receiving this error message when I click the category title in our Zoho Community. ({'result':'failure','reason':'categoryid' ,'errorcode':'UNABLE_TO_PARSE_DATA_TYPE' }) Please help! Jody J Steeg
ASAP Knowledge Base - Multilingual KB
Hello, We are using your new feature "Multilingual KB". So we have now 2 languages in our Knowledge Base and would like to be able to show the KB Articles on our ASAP module depending on the language of our user. How can we do this ? I don't see any option
Report Whastapp in Zohodesk
I need a report from the whastapp channel, when I check the report, no whatsapp is read in the report, even though whatsapp is already running on our zoho right now.
Content is not available. Please try again after some time
All my tickets are showing this when trying to open them. I assumed it was because my trial had expired. So I upgraded for a month and all tickets are still showing this message.
Direct Assignment Rules not triggering
Say, an assignment rule is created in Dept B. And when a move a ticket from Dept A to Dept B. The Assignment Rule isn't triggering. How do we get the Assignment Rules to trigger for the Moved tickets?
Master contract list
Hi, Is there a way to view all outstanding contracts in Zoho Desk, across all accounts? This would provide a good overview for support management. BR Christian
SSL Certificate installation
I need to have the SSL certificate installed for support.stevejlarsen.com I sent in a request 4 days ago and it's still pending. Can someone please look into this? Thanks!
show latest commented ticket at top in the all tickets and my tickets view page
In the ALL tickets section, The tickets at the top are not last modified time It is only based on ticket ID and the customer response time. I want it based on the last modified time.
Table ticket view not available in the 'All Department' ticket view
Hi, Whilst in the 'All Departments' ticket view, I can only see the 'Classic' and 'Compact' ticket views. Within each individual ticket view, I can see the 'Classic', 'Compact' *and* 'Table' ticket views. Is it possible to enable the Table view across
I keep receiving "XXXX has rated for you " messages
Hi ZOHO desk community, I keep receiving the messages "XXXX has rated for you" after I reply to a ticket. The customer rating option is disabled and I don't seem to find any other notification I could turn off (please see screenshot below) Thank you!
Zoho Desk Community Digest - April and May 2021
New Features Introduced a set of default widgets on the help center customization page for customers on the Standard edition. You can now import agents into your portal using the Import API. Agents imported through this functionality are first listed
API Authentication Queries
Hello all I'm hoping someone in the community can help me get my head around what should be a simple query. I'm trying to integrate the Desk API into our IT monitoring system so that I can present ticket information on a global dashboard. We use PRTG
Light Agents and dashboards
This is kind of three questions in one. 1. We have our support agents in one department dealing with requests related to multiple independent entities. If someone from one of those entities (setup as a light agent) wants to look at a dashboard of
Tickets based on two suport email addresses - flagging tickets based on the email there were sent to
Hi, we have two separate Helpdesk emails. One is support@mycompany.com the other is implementation@mycompany.com. I connected both emails to Zoho desk and emails from both inboxes generate tickets. On the tickets list I would like to know which ticket
Channel Ticket Incoming
Hi Team Zoho, I have several channels on Zoho, such as telephone, email, and whatsapp. I want when there is an entry ticket to zohodesk then the ticket is in accordance with the channel. what I mean by this is the channel in the layout field, so our agent
See the number of votes in community dashboard
Would be great if you can check how many votes were given per week/month/year in the community dashboard.
Related Report - Average response,handling,resolution time
Dear Team Zoho, I want to find a productivity agent, so I want to need : Average response time, Average handling time, Average resolution time per ticket created each month Thank you
Scheduling "Send as Email" Ticket
We have to send reminder emails to clients first thing in the morning. We are currently doing it in GMail and cc'ing our internal operations email address to create a ticket in Desk, however, this creates a ticket for our internal operations and not for the client we are sending the reminders to. We are then manually having to go in and change the client name for each ticket. Is it possible to schedule "send as email tickets" the night before to be sent first thing in the morning? Thanks!
Contracts in Desk
What is the purpose of contracts in desk? I can't associate tickets to contracts or time. Unless I am missing something. Any ideas?
Not all emails coming through to Zoho
Hi Zoho team, I am contacting you as I noticed that not all of the customer service emails we receive though our team@ email address are coming through on Zoho. The vast majority are but often there are 4-5 per day that don't come through to Zoho and
[iOS] [ASAP] Problem archiving the project.
Hi Zoho team, I hope you are doing well. Currently we are implementing the live chat from ASAP module on ZohoDeskPortalService library, we have already implemented the live chat, in debug mode works well, but now we are trying to archiving this implementation
Does updating a ticket via API count as an Agent Response?
If a ticket is updated via API, does that API update count as an actual Agent reply and toward ticket response time for SLA metrics? I understand that Agent responses sent via email do not count toward response time for SLA metrics, so wanted to ask as
Zoho Desk - Team level reports
Hi there, I would like an update on team level sla reports that was in development. We were previously advised at the start on 2021 that the functionality would be available in the first quarter. Kind regards Mubasshier
Contact not display fully through API
Hello Zoho Development Team I'm working on contact of zoho desk and noticed API get contact list seen not show fully all contact which display on web. I'm using this api GET /api/v1/contacts for getting contact list. I tried create a contact through API
Provide better formatting of Deluge code in all forum posts and replies
Please consider improving the formatting of Deluge code within your forum's rich-text editor and in replies to posts. Your code blocks leave a lot to be desired: // Here's some Deluge code from Learn Deluge: person = { "name" : "John", "age": 22 };
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