Can I view emails that were sent to an non-existent ZohoDesk Support Email Address?
If I someone sends an email to an incorrect Support Email Address, is there any way that I can see those emails if it's at least sent to the correct domain? For example, I have webupdate@xxxx.zohodesk.com. If someone emails webupdates@xxxx.zohodesk.com
How to Auto close tickets
Dear Team, We are using ZOHO Desk now. We are getting many email from our technical or operations email ID which is just for some notifications. we would like to auto close such tickets which we can do with particular subject or particular email let us know
Auto arrange blueprint like in Flow
The process builder in Flow has a button that automatically arranges the steps in the process in a neat and tidy way. Please consider adding a similar feature in blueprints. Best regards, Mladen Svraka Zoho Certified Consultant and Authorized Partner
How can I see recurring tickets for a specific issue with two different incidents?
Hi guys, I kindly wanted to know that how I can understand/realize the ticket I resolve is not technically resolved... Let's say: A customer submits a ticket for a specific issue as ticket number A. I resolve it. After a while, another customer B submits
Help Center article issues
In the Help Center Knowledge Base I'm having several issues with number lists and images when doing copy/paste from another document and also with editing an existing article. The images show until the document is saved and then they disappear
"My Area" Ticket View - Comments in Reverse Order
Hello again community, Currently, users who look at tickets in their "My Area" section see comments posted in reverse-chronological order. This is fine for the agent view, but I have a request to have the order reversed specifically for the user view
Can I make a private or invitation-only forum?
I want to have forums that only allow a sub-set of logged-in users to be able to see & engage in a particular forum. How can I do that?
Clarification: Can end users view all tickets raised by their organization?
Hello, Apologies if I've missed something straight forward here, but I'm having a hard time understanding the Customers can view tickets of other users in their account setting. I have enabled it, and have multiple users under the same domain (ie. bob@smith.com
Down vote an idea
Hi there, In our community our users are voting on ideas. On some ideas users would like to let us know that the idea won't fit their way of work. It would be great if they could let us know by downvoting an idea. Kind regards, Helen
Multiple Tickets in Zoho Desk
Can anyone help with creating multiple tickets in zoho Desk for single sales order
How do I fix headers and spacing in ASAP?
Hi, We are about to launch our KB and we were checking how it is looking like in ASAP. We noticed that the headers do not look as they should: header 2 looks like header 3 and vice versa. I had a look with dev tools and it says h2 (has smaller font than
The 'more' button loads the first article instead of the related category
We are using the Elegant theme for our KB and we have categories and subcategories. There is this 'more ->' button at the end of each list of articles per category/subcategory. We supposed a button called 'more' would load more articles (when there is
How do I integrate Zoho desk with zoho sign and zoho form
I need to send a document to the client when the agent makes a resolution of the Ticket. I want to generate a document with Information from the ticket and then when the agent makes the resolution of the ticket send automatically the document to the client for SIGN with Zoho sign. Let me know is this possible o what is the best way to implement that proccess.
Reserving Ticket IDs
Last week we became aware that our ticket ID counter did pass the 20.000 mark and we wanted to celebrate this event by congratulating the department that did receive the 20.000. ticket. Unfortunately, this ticket was nowhere to be found in the system.
Create product record
Hello I'm sorry, but I'm hoping that someone can help me with a script. I'm still trying to create a Product record. I have a script that seems to be running, but the product (name="test123") isnt created despite the script being executed without errors.
How to create a notification if an agent hasn't replied to a new ticket within 22hours?
What would be the best approach to create an automated notification email to a Contact if a ticket has not had any response within the first 22 hours it was created? We basically want to send something out automatically that says "We've received your
Desk API Errors all of a sudden
Hello, We have been using the Zoho Desk REST API for a while now. We've upgraded to OAuth already. We suddenly have started getting errors like this: {"errorCode":"INVALID_DATA","message":"The data is invalid due to validation restrictions","errors":
Tickects are not beign assigned to one of my agents
We recently onboarded a new agent who is not getting tickets assigned to them automatically. Please advise on how to resolve this issue
Limit user by department
Hello, Here's a little background before asking my question just in case my set up is not optimal. I have several customers that I moving to my support site. Since i was not able to split them by organization (unless I'm missing something) what I did
Assuming Identity Of End User
I would like to assume the identity of my customers end user accounts on my portal. I have some customers whom want me to make changes for them or to post in the forums on their behalf because some are not familiar with technology and this would be
401 Unauthorized while trying to use https://desk.zoho.com/api
Hello, I'm really struggling to get this api working with postman and so far nothing works . Let me elaborate what i'm trying to do using the api . I have went over the documentation and it got very confused , i tried getting all tickets using the info
Zoho Desk
Hi, Iam creating tickets in zoho desk based on the subject name in sales order. I had attached the products in contact modle and writen a function to map the product names with subject in sales order. Based on the subject i had created a ticket and
Problems with zoho desk
Good morning This email is to tell you if you can help us, because we have been having problems with zoho desk. The emails have been arriving in mail clients but not in our zoho desk, we thought maybe if our configuration of our emails could be wrong
Remote Login URL
Configure Help Center SAML - Zoho Desk Knowledgebase Step 5 of the instruction to set up SAML 5. On the SAML page, provide the following details: Remote Login URL: Enter the remote login URL of your IdP where Zoho Desk will redirect your end users when
Advanced Workflow - Handling After Hours requests seperately from during hours
I would like to be able to setup rules to handle after hours requests differently from during hours support. I see how to setup supervise actions to update a custom feild (RcvdTime) to designate During and After hours, but am struggling getting the SLA
Unable to set up a review process for KB categories associated with multiple departments
When a KB Category is associated with more than one departments, it is impossible to set up a reviewer. Even if a reviewer is already assigned, the moment a second department is associated with a category, the reviewer option is no longer available,
Why do KB documents for a customer look so bad in comparison to my view as a creator?
This is something that has been bothering me for a long time. The huge difference between what I see as a creator of documents in our Knowledge Base for Desk, as opposed to what our customers see. Surely they should look the same? If someone has a simple
Syncing CRM Lead Converted to Contact
Hi Zoho, We are using Zoho Desk and syncing it with the Leads, Contacts, and Accounts modules in Zoho CRM. For the most part, this integration works great. However, we are finding a limitation when a CRM lead is converted to a contact. While Zoho CRM
No email notifications when contact is a "noreply"
Hello, we receive automated tickets from technical systems that send with a "noreply" address. It is OK that they do not receive any notifications. Unfortunately, Zoho Desk turns off all mail notifications if the contact has a "noreply" email address.
Add CC on our workflow email
We want to create a ticket with dynamic email as CC - & we get the email from our database and sent throught Zoho Desk API. The email that we wan to CC is filled in the ticket & placed in CC field. We're using pro edition but somehow unable to find
More contact details in product view
Just adding a suggestion here, in case other companies also can see a benefit from this; It would be nice to have more contact details visible in the contact tab of a product (see image below). This could be used to quickly sort between the different
Zoho Desk Community Digest - January 2021
Marketplace Updates Building Extensions #8: Create widgets using the Zoho Desk JavaScript SDK - Part 1 Other Enhancements Introduced a new help center preference that lets you decide whether users must log in or not to submit tickets. Introduced a category-level
Website layout issue in
I'm using a 48" monitor while having 150% Scaling and 3840 x 2160 resolution. I'm having many issues with the Zoho Desk website. Some of them are: Many elements seem to not appear unless I zoom the browsers to 140% or %175 Tooltips are all misplaced some
SAML Dispaly Names
I have SAML configured and working with my AD. HOwever when my users submit a ticket for the first time by sending an email their contact name shows up as their first part of their email address. Is there a way for this to use their full name instead?
Final Reminder - Deprecating Support for Authtokens
Dear Zoho Desk API users, If you have been following this space, you would already know that we're discontinuing support for authtokens in our REST APIs. This is our final announcement on this subject. If you have already migrated from authtokens to
Assign Ticket to Customer Owner
Hello, Each one of our customers will have an assigned customer owner, and I am looking to have all tickets be automatically assigned to the customer owner (we are using this for a customer success position). I haven't figured out how we can automate
Web Widget not mobile responsive
(This post keeps getting deleted! ?) I've attached two images showing that the "Feedback" widget is not mobile responsive on an iPhone. Can this be fixed? It's important. It doesn't work with embedded contact forms either. Thanks!
Send automatic emails to customers as reminders
can you help me, I want to send email as a reminder to customer, the reminder is given 3 times, the first reminder if within 24 hours the email doesn't respond then the email is automatically given, the second reminder is given within 48 hours if it doesn't
Workflow - Select Tickets Flagged as SPAM
We have a known number of distributors who submit purchase orders and technical support requests to Desk. In almost all those cases, the Account field is completed (synced with CRM) Regularly, we end up with valid tickets marked as SPAM and unless someone
Pagination includes last thread when limit is greater than the number of threads
When querying ticket thread pages, I always get back the last result when the 'from' parameter is greater than the number of threads. For example, if I set from to 100 when querying a ticket with 5 threads, the response contains the 5th thread. I would
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