Nearing the Sunset Date for XML/JSON APIs
Dear Zoho Desk users, About 10 months ago, we informed that Zoho Desk’s old XML/JSON APIs will be deprecated completely. Adhering to the timeline mentioned in the post, we fully deprecated the old APIs in February. We have now stopped providing enhancements, issue fixes, or customer support related to these APIs. We would now like to just gently remind you that the sunset date for these APIs is August 17, 2019 — just a month and a handful of days away. Please switch to our new REST APIs as soon
Live Chat Widget Sticker appears right a the bottom of the page...
Live Chat Widget Sticker appears right a the bottom of the page despite I want it to go a on the right of the page but a bit higher. (See Picture For Info)
Contact filter in Ticket list api in zoho desk
Hi is there a contact filter in list all tickets api in zoho desk. in the docs its not available. I need to list the tickets in my erp based on customer login so if the filter is not available is there some other option to get tickets based on contacts.
Import Zoho CRM cases to Zoho Desk
We are currently using Zoho CRM's cases to keep track of our customer tickets. In the future, we plan to move to Zoho Desk. What are the import options in Zoho Desk that I can use to potential import the cases from Zoho CRM?
Easily send your Cx Egnyte documents from Zoho Desk
When you receive a support query from your customers, you might have to send them help docs or an on-demand video to educate them in the most comprehensive manner. If you’re using Egnyte—a cloud-based document management tool—to store and organize your documents, things just got easier for you. You can now send documents from Egnyte to a customer from inside Zoho Desk itself without shifting between tabs and windows. Installing the Egnyte extension for Zoho Desk can help you ease your support operations
OAuth token generation
I would like to be able to get an authorization code and access token offline which does not expire as I am making an integration between my application and zoho desk over API, therefore, no user consent to click accept. I am trying it now using postman but I am stuck. Please advise how to make it in script. Thanks
Create tickets in Bulk
Hello, It is possible to create tickets in bulk? For us is required for proactive tasks like follow up and actions with many customers. I tried with import csv or excel but a lot of tickets and accounts has been duplicate after import . Maybe exist another smart way to create tickets in bulk and assign them to agents with round-robin. Thanks a lot.
ASAP ticket description box text is white?
Hello, folks, We have set up Zoho ASAP and it works well. The only problem is that users cannot submit any description because the body color in all the themes is white. I have tried using all the themes and even customizing, but this still remains. The preview in the ASAP set up has the same problem. Please see below:
Is Chat disabled for Zoho Desk Pro?
Hello Support, Our client is currently using trial version an Chat customization is currently disabled on their instance. Is chat available for Pro version? If not, what can they use as alternative? Regards,
Wanted! - Custom address for community notification mails
Hello Currently we can use custom mail address for zoho desk tickets, portal invitations etc but the community component (past zoho discussion) still uses noreply@zohodiscussions.com / noreply@zohodiscussions.eu for community notification mails. Will zoho let us to use custom address for these notification mails soon? Please share us ETA if possible
Desk Comments in Contacts
In Zoho Desk, you can go to a Contact and add a comment for that Contact. It would be helpful if that comment would show up under the Contact and Account Overview. Otherwise, you don't see the comments unless you are looking for them. This would be similar to how when you add a Note to a Contact in CRM, that note will show up in the Account notes.
Issue importing contacts
Hello. I started today to try the app in order to decide which shall we use on our little company. The first thing i tried to do, was import contacts from our CRM (very old version of vtiger crm). From our crm got a csv to import in Zoho desk. I do the complete process, and when contacts are added, the Name field shows a big number (411555000000121033) instead of the actual name. Tried 3 times. Deleting all contacts and loading a file with test contacts to try. Nothing happens. Always the same result.
Need to remove superadmin
Hello, Our superadmin that has managed our companies email is no longer managing our companies email and we have no further contact with. We own our domain from a different website but am unable to change any email settings because we cannot logon to superadmin. Thanks
Bad name in forum email notifications
My name in forum email notifications looks weird. I never registered with such a name, so I think that this is your internal technical name on mine. Why are you using it instead of my name that I am registered with?
orgid and dept_id
Hy, I'm not able to found out my orgid and dept_id can someone help please
C# Web API - Oauth authorisation grant issues
Hi, I am writing a C# web api to integrate with Zoho Desk to raise tickets. I have attemped to authenticate via oauth but could not get past the inital auth grant step as the response from the Zoho api is a full html web page in the body of the response? As far as I could determine, this is designed so that user logs in to confirm the auth grant (is this assumption correct)? But as I am calling this programatically, there is no user involved so, I cannot get past this step? Have I made a mistake
Email multiple end-users on status change?
Hi all, I work for a company that is looking for a better way to streamline some common issues here at the office. We provide products and services to locations, which in turn provide our service to multiple end-users. We have it set up so that a customer's account is assigned to whatever location they're at. Occasionally, our system at a location might go down, and we get a lot of repeated support requests from the same people asking if the system is up yet. We would like to be able to flag these
JavaScript error "event.data.split is not a function" on feedback widget
I am using zoho feedback widget. Getting below JS error from the included script Error: "event.data.split is not a function" on feedback widget Our application is prepared using Angular2 and we are just including default feedback widget code in the index.html page. Generated Code & Error: window.addEventListener("message",zsReceiveMessage,false); } else if (window.attachEvent) { // IE before version 9 window.attachEvent("onmessage",zsReceiveMessage ); } } //Function which receives and processes
Introducing Validation Rules!
Today, when any ambiguous information that enters your help desk can slow things down, it's essential to have some method of form validation. In time-sensitive situations, back-and-forths to regather data can cost you valuable time. Now, with Validation Rules in Zoho Desk, you can ensure the data in your help desk is accurate and adequate. Validation Rules help you implement field validation to improve the accuracy of the data you collect. It's a simple process that helps you stop ambiguous information
Search results are not logical within Knowledge Base
When searching for a question, relevant articles show in the drop-down however if you hit enter (which a lot of our customers no doubt will do) a lot of results appear, some of which are not relevant at all. We have checked the tags, and the irrelevant results do not share any of the same tags. Could it be that after relevant results are shown, does it perhaps then show all articles which are in the General section afterwards?
Time Log Report by Date
How do I make a report to show me time entries on tickets from ZohoDesk for a given period of time? For example, I need to know how much time was spent per user per day on tickets.
How to embed a KB in a site on another domain
I want to embed a sub category of my KB (https://helpdesk.ontwerpfabriek.com) in a second site. Linking directly to answers using a Lightbox-popup (iframe). The 'X-Frame-Options: SAMEORIGIN' header is preventing this. Is there a way to modify the Content Security Policy Policy header? Or another solution? ASAP doesn't suffice because it's KB starts with the top most category. And I don't think deep linking to an KB article in ASAP is possible. Or is it?
Domain mapping / Rebranding gone wrong
Hi, we tried to rebrand our Zoho Desk application and unfortunately, the instructions are not much clear on how to setup things on cpanel side. after completing domain mapping, zoho desk is not launching. Can you please rest the domain for us? original link is https://desk.zoho.com/portal/dmssvhce/ new link is https://svhce.org.in/support/dmssvhce/ now both of them are not working. also, can you plaese send exact instructions we need implement on cpannel side? Regards, Sharma
Delay in receiving mails/responses
Hi all, We were facing intermittent issues in our mail server which affected email fetching(please check this link for reference); most of you must have observed delay in ticket creation process because of this. Our development team has however confirmed that the issue has been fixed. The tickets received during the downtime will be fetched without any loss - we are pushing all the responses in queue - but there would be some some delay am afraid. We are sorry for the inconvenience caused. Let us
Problem about Zoho extension "Channel Integration"
Hi, I create a new fresh zet project by zet init and after that I've just open Resources.json and put something like { "channel":{ "channelLogoPath" : "/app/img/logo.png", "acceptAttachments" : false, "updateRecords" : true, "contentTypes" : ["text/plain","text/html"], "redirectUrl" : "https:/xxxxxxx", "includeQuotedMessage": false, "sync": { "push": "http://xxxxxxxxxxx", "pull": "http://xxxxxxxxxxx" } } } after that, I tried zet validate and then I got this error PluginManifest file validation
CloudFlare doesn't recognize CNAME record
Hi team. We need to setup our domain, but we manage our DNS with CloudFlare. We already try the recomendation about disable the orange cloud mentioned in this post: https://help.zoho.com/portal/community/topic/how-to-verify-your-domain-with-zoho-desk-and-cloudflare We already check the domain's response as you can see in the attached image. Can you provide us additional info to solve this issue? Regards, Bismark Colombia Nicolás Arias
Closed tickets re-populating
Hello I work for Gale Nurse Staffing and we use Zoho for our payroll, IT, and feedback ticketing systems. We have an ongoing issue with our payroll and feedback tickets re-populating. Payroll inquiry tickets that have been responded to and closed, are popping up again as if they weren't. Our payroll and feedback reps are seeing the same tickets repeatedly sometimes almost hours later that they already replied to and closed out. We have confirmed with our customers that they are not repeatedly sending
The export ticket is limited in quantity
hello： When I want to export all tickets, I can export only 3,000 pieces of data no matter how I select. No relevant unrestricted options were found. How to solve this problem?
Importing data from Zoho to Solarwinds Web Help Desk
I need to know how to extract our information from Zoho Help Desk so I can import it in to Solarwinds Web Help Desk. Does anyone have experience with this or may be able to provide some direction? Thanks in advance.
Import "solutions" in bulk for Zoho Support?
Hi, We're migrating to Z Support from another system, and we have a CSV/Excel file with all our frequently asked questions ("solutions" in ZS). There must be a way to import all of these at once, right? There are hundreds, and I dread entering them individually.
How do I import tickets which are currently at JitBit helpdesk into Zoha?
We have to import all our tickets from JitBit helpdesk into Zoha; currently all of our tickets are segragated under differnt categories as well as they all are having chatting and comment posted by clients as well as by developers. They also are updated with status as the ticket progressed. Is there a solution for this such that we can import all our tickets which are currently at JitBit helpdesk into Zoha, along with entire ticket thread as well as current ticket status? Will there be any specific
Zoho Desk not creaticg tickets from emails
I've tried sending emails direct to the zohodek.eu email I created and to my own email address which is set to forward to the zoho emails, but tickets are not getting created. I'm sure I'm missing something obvious.
Emails not going to Clients - Zoho Desk
Hi, We are using Zoho Desk to provide support from our department to all company staff. We have configured our email in Zoho for sending notifications to all clients for ticket creation, closing, or any other replies etc. it was working fine but from last few days, our clients are not receiving any emails form our Zoho Desk. We need urgent support on this issue.
forms system
can i add report form system on my website and how
手動で問い合わせを作成した時の、実際の問い合わせ日の管理について
ウェブフォームやネット電話ソリューションなど、システム連動で問い合わせが発生した時は自動で問い合わせが作成され、問い合わせ作成日が実際の問い合わせ日と同一になると思います。 しかし、リアルタイムで問い合わせを作成できず、手動で後日作成する場合など、どのように管理するべきなのでしょうか？ デフォルトでは問合わせ日時が内容なのでで、カスタムフィールドを作るべきなのでしょうか？ 私のユースケースでは、 のサポートセンターのように常にデスクにへばり着いて、またはモバイル端末で入力できず、改めて入力することが多いので、IT系のサポートセンターのような標準スタイルは困ります。 とはいっても、問い合わせを受けたときにリアルタイムで起票するような方向には持っていきたいとは思っていますが。 アイデア等ありましたらよろしくお願いいたします。
メールが活動と独立している点について
Office365でメールを使用していますが、Zoho Deskにメールをまだ統合しておりません。 問い合わせを電話いただいたので、手動で起票し、活動としてメールで問い合わせ者ではない第３者の代理店などの協力者とやりとりし、その後問い合わせ者に電話連絡で報告したいと思っています。 この場合、メールでのやり取りをどこに記録すべきかよくわかりません。 基本的にメールのやりとりは、システムに取り込むのでしょうけど、取り込まない場合の記録がしにくいです。 タスクで管理しようにも相手型が紐付けできません。
How do I add a cost to an agent
I would like to add a standard cost per agent. How do I do this by agent?
Number of Zoho tickets
I would like to know how i can get the number of Zoho tickets available
I need custom function to update the product name for multiple tickets at the same time
I need custom function to update the product name for multiple tickets at the same time
Remote Auth issue with new Portal Beta Themes
We use Remote Auth to authenticate our users with the Zoho Desk portal. There's a feature where Zoho will provide a serviceurl so the user can be redirected back to the correct page after login. This worked well under the standard Portal theme, but once we switched to the beta theme the serviceurl stopped working and the user always get redirected back to the main page. This makes the user lose their place if they go to reply on the community since they don't get sent back to the same page after
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