Creating simple VB.net Win Form app to add Ticket record.
Hi all, Hoping this will help my fellow community members who are working to build VB apps to work with Zoho Desk. I will attach code as I get each portion to work and hoping others will post theirs as well. So, the first thing I was able to do was pop a messagebox confirming my instance likes my consumed ZOHO auth key. The messagebox pops with RESULT=TRUE Form 1 Button Imports System.Net Public Class Form1 Private Sub Button1_Click(sender As Object, e As EventArgs) Handles Button1.Click
Support to Jira Integration
Is there anything on the Product Roadmap for integration with Jira? If so, can you put a date to it? Thank you!
Tickets not posting when forwarded from Outlook Address
My team has recently moved over to Zoho Desk and is loving it for the most part. We however haven't been able to get Zoho to accept emails forwarded from our IT@ Outlook 365 email address to post as tickets. I've verified the forwarding functionality by testing it with various other email addresses. All email addresses that I've tested with have accepted the forwarded emails. To me, this means that Zoho is blocking it because of it's forwarded nature possibly. Unfortunately, I don't think there are
What is the best way to create a list of customers?
I want to create a running list of customers in Zoho that I need to contact if/when a product is back in stock. Is there some type of note pad type function that can do this?
Remove as End User
I can Add as End User, but how do I revoke end user access without deleting the contact?
Is there a way to prevent one category from seeing the priority option, while keeping it around for the rest?
Hi, Our priority field now is not mandatory. There's one category we're thinking of adding where we want to prevent users from selecting a priority. Is it possible to conditionally hide the 'priority' option when this one category is selected? Thank you!
Update Emails for the comments
How would I get to know, as a Customer, when the Support team has responded to my query? Each time an email should be triggered, if there is an activity happened on the thread/ticket.
How to enable desktop notification (ie browser notification) with Zoho Desk/
I use Chrome on Linux. I have removed all blocked website from Chrome's desktop notifications. Plus, zohodesk is whitelisted (enabled). Browser notifications are working. I can visit this site and test them, and they work https://web-push-book.gauntface.com/demos/notification-examples/ But I have never seen a notification from zoho desk. I saw this forum post https://help.zoho.com/portal/zohocorp/community/topic/desktop-notification-15-10-2015 which says desktop notifications are available. What
Magento integration
It would be great if zoho worked with magento so you could pull users information on what they ordered
Embed KB in third party website
how can i embed my KB into a third party website? is there any API and documentation you can provide to help me?
embed KB in third party website
can we embed our KB to a third party website? is there any APi and documentation that can help us?
Tickets get expired in my ticket view
Hi all... hope you are well. I have seen that my ticket view doesn't display tickets older than 30 days, The view doesn't display tickets even if the tickets have a comment attached. This is getting a huge problem because we lose tickets of 30 days old How can I extend the "life" of the tickets in my view? I would like to display tickets at least 100 days old. Thanks a lot Marcello
I have Wrongly Re-branded my company domain in Zoho Desk- how to Restore to Zoho Desk Default setting
Hello, I messed up my domain mapping in zoho desk can I get help resetting it?
Answering Calls through Zoho Desk Phone App
Our team is always on the road and we do not have a stationary customer service department. We need to be able to receive company calls from our cell phones and have it linked to the zoo desk app so that we can easily log calls. How do we get this to work?
Zoho Desk has one for the team-players!
Customer service is seldom one agent's duty. So why not put more heads together and deliver better service? Introducing Teams. Zoho Desk now lets you organize your agents into teams, based on the needs of your customer service process. Configuring Teams gives your customer service agents more room to plan their day. Where one agent used to rush to tackle their tickets, agents can now come together as teams and handle tickets with ease. Teams is similar to the organization-wide Groups feature that
way to read/filter tickets by status, priority, email so on.(fieldName, fieldValue)
I still don't see a way to read/filter tickets by status, priority, email so on.(fieldName, fieldValue) i found this and i need to know if it will search in all fields? https://support.zoho.com/api/v1/search?searchStr=ProUser&from=0&limit=10&sortBy=modifiedTime&module=tickets&orgId=....................&authtoken=.................... This one will search in all parameters. not good for me. Rama.
Behavior After Closing Ticket
Is there a way to automatically go back out to the main Desk View (Open Tickets) from inside a ticket once that ticket has been closed? (Thereby eliminating the extra click?)
Reoccurring ticket for tasks needing completed each month??
I have searched the threads in this forum and found some related questions but the responses from Zoho were rather old. The most recent was from 1 year ago and stated that this function was on the to-do list but was not very high in priority. Has the function to create reoccurring(weekly/monthly) tickets been implemented in the past year or Is it still in the works? Thanks
Sync between Zoho Desk and Zoho CRM
I would like to Sync between Zoho Desk and Zoho CRM- with a approval. I would like for the customer to enter the customer self service portal and update their contact information in Zoho CRM, after approval.
Why deleting a department is not possible?
Depatments can only be enabled or disabled once created. Why deleting a department is not possible?
CC Agent that Submitted a ticket
Is there a way that an agent can be copied on communication to a requester when the agent submits the ticket on behalf of a customer?
CNAME subdomain issues
I added a CNAME to my domain for the desired subdomain (helpdesk.riverfoursquare.net) and pointed it to 'customer-support.zoho.com.' 'https://desk.zoho.com/support/riverfoursquare' redirects to 'https://helpdesk.riverfourquare.net/support/riverfoursquare', but the page cannot be displayed. Right now, I'd prefer to just switch it back to the default. Is there a way I can do that myself without needing to involve you guys? Thanks!
Unable to send outgoing email
When responding to a ticket, getting an error: Aw, Snap! Your response for the ticket #11619 could not be sent since the authentication failed for the SMTP server.
contact us at the bottom of some knowledge base articles
If customers have unanswered questions, we would like to have an option at the bottom of some help center articles to contact us. Is that possible and what's the easiest way to do this? A link to a (custom) ticket? A form? How? Additionally, is it possible to have a custom ticket depending on the article? for example: a customer still has a question after reading a help center article about Warranty. Can we get a "contact us" option in which the customer has to fill out a form with order reference,
How to integrate other IDPs like Google and Facebook to sign up for my area?
Hi, We want to integrate other IDPs like Google and Facebook for our users to create an account to access "My Area". Please let us know how to do that.
Tickets not creating
I have two email addresses set up: support@bookminders.zohodesk.com and apphelp@bookminders.zohodesk.com. I set these up as contacts on my exchange server and added them to my internal distribution groups. They do not consistently create tickets when i send or forward the emails to the internal distribution group. Am i doing something wrong? Thanks
Tickets not generating
My tickets are not generating when I send emails to my distribution groups associated with my zohodesk accounts. I am receiving the emails. Is something setup wrong? Also, on the sidebar i receive a notice of: "The record(s) you were trying to access is not available. It may be due to another user might have deleted the data or you are denied access to the record(s)."
Default Department - Help Center
I am customizing our help center. When customers submit a ticket, I would like a department to be selected by default. Right now the drop down for department has a default of “Please Select.” Is there a place I can change this so it by default selects the department MSL Support? Thank you for your assistance.
Cloud Telephony Integration for Zoho Desk.
I am looking for a Cloud Telephony Integration with Zoho Desk (we are based in India). We are looking for following features: (1) Missed Call Create a Ticket (automatic) (2) Accepted calls Create a case (automatic) (3) Accept the incoming call from desk and Disconnect the call from desk (4) Call details such as Inbound, Outbound, Duration etc recorded (5) Call recording is accessible from desk (6) While on call if the contact is in database - it pops and agent can edit the ticket (7) Click to call
Zoho Desk is not creating any ticket when I email to my default email address
My default support email is not working: support@vixoniccl.zohodesk.com Can somebody help me with this? Thanks!
Not receiving notification emails when ticket is created in ZohoDesk
When new tickets are created in Zoho desk we are not receiving email notifications of the ticket being created. The users can create tickets through email and I see them in ZohoDesk.
Creating folders to save closed tickets (responses)
Hello, We are trying to figure out how to create folders to save "tickets", emails we have responded to and had resolution on different subjects..
Can't receive emails
I have created an account with zoho and pointed my mx servers there. More than 12 hours have passed since and I still can't get any emails. The domain is echocheats.xyz and I'm trying to send mail to an account called payments@echocheats.xyz I'm using godaddy as my domain manager
Ticket Subject Line - Too long to view completely in open ticket
We are currently using Zoho Desk to capture support emails, and turn them into tickets. We are using it as an internal metric and support knowledge base, but wanted to allow the customer the flexibility to continue to use standard email when contacting us with an issue. Sometimes, the customer will put quite a bit of information in a subject line, and then the body of their email will simple state "See Above" or "Thanks" This becomes an issue when the subject line exceeds what ZohoDesk will show
Customer Portal: Different accesses for registered users.
We are looking for a functionality such that we can provide selective access to registered users. For example, for a group of users we can show them only ticketing when they log in but for another group we only show knowledge base and for a third group we show both knowledge base and ticketing. How can we accomplish this?
How to update comment and how to get comment records for existing ticket ?
Hello, how to update or get single comment for ticket. https://support.zoho.com/api/xml/comments/updatecomments?authtoken=#AUTHTOKEN&xml=#XMLData&portal=#PORTAL&department=#DEPARTMENT&id=CASEID https://support.zoho.com/api/json/comments/getcommentsbyid?authtoken=#AUTHTOKEN&portal=#PORTAL&department=#DEPARTMENT&id=CASEID api response : {"response":{"error":{"code":"1001","message":"Unable to process your request. Please verify whether you have entered proper method name,parameter and parameter values."}}}
Workflow Limitations
Your current workflow limitations are 20/Department/Module - for the enterprise edition. Are there any plans to raise this? I have easily met this limitation and need more in the future.
Edit template text
How can i change the template to be text instead of the weird formatting?
API to retrieve support tickets
Good morning, We are looking at using the Zoho Desk. We have a backend system that we use for all accounting & client billing. I know that I can export data out of Zoho Desk however that's a manual process and I'm looking for an automated one. Are there any web api's that we can access to extract data? I'm really only interested in the Zoho Desk ticket number, ticket description and company name. Thanks a bunch. --- Val
Adding a thread to an existing ticket
Hi, I've seen this thread (https://help.zoho.com/portal/community/topic/api-question-adding-a-thread-to-an-existing-ticket) about adding a thread to an existing ticket. However, that seems to be with an old api, while the new REST api doesn't support this anymore. Is that correct, or is there a method to do this? Also, is there a way to set the channel of a thread to anything else than e-mail? Like a custom channel? Kinf Regards, Jeroen
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