ASAP widget close button
Hi: The close button on ASAP is not intuitive for the users to find. I have seen so many of our users struggling to find the close button on the widget. it's very unintuitive to find the close button on the left bottom. Can this be moved to the top right, please? I am happy to show the various customer recordings that we have with your product/engineering team. It's a minor UI change but would be a huge relief. It's painful to watch a user struggle to find the close button.
Newhire Workflow
I want to be able to create a ticket for a newhire and have several different tasks automatically created associated with the ticket. Is this something I can do with templates and workflows? If so how can I go about it? This kinds of tasks are confirming
How to combine products?
Somehow i've got several products with the same name that show up as different entries in my products tab and searches. How can i combine the ones with the same name (since they are the same product IRL)? Thanks, Eric
Embed video
Is it possible to embed a video? It seems to work in the preview...but then it doesn't save.
..Video Embedding..?? into Emails..
..hii is there any possibility for video (like YouTube) embedding into emails..(not links only) purely by artistic point of view.. (like beautiful pics of sort)..?? ..&..if not.. Why???
Offering 24h format instead of 12h
At Europe it is not common to have the 12h format. When documentating and especially invoicing to books, our clients excpect the 24h system. As an international solution, like Zoho is, it should be very well common to offer 24h system too. We would use
Layout rules not working in help center
Hi, I created layout rules, and its working inside zoho desk when creating ticket as an agent but behaves different in Help Center as an end user as if layout rules is not created. Is this normal? Thanks
Copy data from Contact info to ticket field
Hi, How can i copy customer data (ex. Phone number) to a ticket field? so the phone number is visible in the ticket. Thanks
SLA in reports
Hi, In Reports, how can i get the total resolution time in calendar hours/days not in business hours/days? Thanks
SLA in reports
Hi, In Reports, how can i get the total resolution time in calendar hours/days not in business hours/days? Thanks
timestamp to another field
Hi, I have a button on my blueprint and i want to record the time and date when i clicked the button on another field. How can i achieve this? THank you.
Include Ticket Subject in Browser Tab
It would be nice if browser tabs included the Ticket Subject along with the ticket number. Many of our users use multiple tabs and being able to see the ticket subject would be helpful in multiple tabs.
Zoho Desk - Working super slow
Hi Team, Zoho is working too slow. There is been a delay in transmission of receiving email as well. Just to open a ticket takes nearly 5-7 min. Any suggestions? Thank you!
How can we prevent spam from being submitted in our webforms?
We've created webforms that are embedded in our Wordpress site, but we're getting a ton of spam being submitted. Do you have any tools to prevent that? Otherwise I'm thinking we can/should integrate a captcha in our form, but I haven't figured out how
Zoho Desk Community Digest - February 2022
Enhancements New updates in the Help center New language support for Myanmar and Khmer is now available. Introduced Zia translator for automatic article translation. Zia translator will automatically translate articles into your preferred language. New
Customizing fonts and colors in Zoho Desk
Hello We've made the switch to Zoho Desk. Our support agents are asking for a way to change colors and fonts in the app to reduce eye strain and make information easier to see. I haven't been able to figure out how to do this yet. Can you point me in
Change color top bar
Perhaps im confused but, weren't we able to change the color of the top bar just like with other Zoho apps? I dont see any Theme option some other apps do have. I think i went over all logical link to see if there was/is such option but can not find it. Perhaps im mistaken, but i believe i did change it for Zoho Desk. See attached screengrab. Im talking about the dark blue top menu bar.
Incorporate color scheme to change the color of the window for private messages
when inside of a ticket, its hard to see if a comment is public or private because the only way to see it is the little word that is tough to see. It would be great if a private comment displayed in a different color so that you could easily see that
Customizing display in the case stream
Is there any way to change the color of note entries in the conversations view for a case... Notes are important in their own way as they give information to an agent important to the case for future reference. Giving them a diffferent background color
Changing Note Back Ground color in desk
Is there any way to change the background color of a note in the conversation ticket view. This would be really nice as the notes always include critical info regarding the case and i find myself always scanning for these. With just the small icon to
Night Mode for all report dashboards
The night mode on the fullscreen mode of the overview dashboard looks awesome. We would like to have it on all of the dashboards. I would also suggest you to integrate a "gray mode" as a 3. option.
Timeformat change to 24 hr
Hi, Is it possible to change the timeformat to 24 hr. For now i can't fint this function? Thanks!
Themes for zoho desk
Are there themes for Desk?
PLEASE add "Dark Mode"
I mean WHY NOT? Microsoft, Apple and YouTube are doing it. also, would be nice for the eyes of folks and not have to install an add-on. Dark-Mode: Idea for DARK MODE!
Not able to figure out from where I can get, redirect URI
I am trying to setup, zoho federated signin with Azure AD, I am following below documentation https://help.zoho.com/portal/en/kb/desk/for-administrators/user-access-and-security/articles/enabling-federated-login-for-help-center-tommypet this documentation
Zoho Desk Community Digest - January 2022
New Feature SEO Multilingual Support: SEOs can have SEO meta tags for each multilingual Helpcenter page along with multilingual support. Enhancements New updates in Helpcenter New sign-ups with new Helpcenter domain: Helpcenter new domain is now enabled
the data is invalid due to validation restrictions Problem
Hi Zoho Team, I was wondering as to why one of our agents are having this problem when trying to change/modify the ticket subject. can anyone tell me the reason and how to fix this issue?
Checking Active Status
How do I check the productivity hours per day in zoho desk for my agents and their active time spent in zoho. Please advise. Thank you.
Whatsapp Integration with Zoho Desk
Hi, We are using Zoho desk for our ticketing system. Our clients are informing us on whatsapp and so we want a system to integrate whatsapp to Zoho desk . If our client raise a ticket via whatsapp , we would be able to raise ticket tin zoho desk and communicate through a dashboard? Is there any possibility of such integration? Thanks
Moving Submit a Ticket up in Help Center in Elegant Theme (you have to scroll to see it)
Hi, Is there a way to move up the "Submit a Ticket" button further up the page. We have limited content on the Help Center, but the button is not visible even though there is plenty of space. I actually have to scroll down even though there is a lot of
Color of magnifying glass and page icon in Help Center
Is there a way to customize the color of the search magnifying glass and lines in the document icon in the Elegant Help Center theme? I've changed all of the colors, but I can't seem to change the orange. Thanks!
Zoho Desk
How to Setup Multilanguage/Multilingual in Zoho Desk?
Sharing tickets from within the app is now support in the Zoho Desk Android app
Hello, In the latest version of the Desk Android mobile app (v2.4.31), we have brought in support for 'Share Ticket' from within the app. Users can share tickets with other departments for their agents to collaborate their work. Agents from other departments
Users can now notify the contact while adding a 'Resolution' to the ticket.
Hello, In the latest version of the Desk iOS mobile app (v2.6.4), users can now notify the contact while adding a 'Resolution' to the ticket. Also, the 'Resolution' UI has been tweaked to support edit and delete option. Please update the app either
Organize Modules and the Customers Module
The ability to organize modules is great and some Modules allow for renaming. It would be great if the submodules could also be ordered. For example Move accounts above contacts under customers.
How to assign a ticket to an agent in another department.
If a customer sends support ticket to the wrong department, how can I assign the ticket to another department? Or better yet, to a specific agent in another department?
Reg :Edit subject line and change default font
Dear Team This is regarding few queries we got while exploring Zoho desk solution. We need to confirm the following: 1) Can we edit subject line while replying the ticket generated by customer? If yes, how? 2) Can we set default font and font size for replying to the received tickets? If yes, how? Kindly revert on this at the earliest. Regards, Ketan K
Import Tickets problem
Hi, I'm trying to import tickets from a csv file generated on Salesforce, but even though all the mapped fields have data, I'm getting this error: (Reason: Due to empty values for any of the mandatory fields) What can be the problem? Please, see attached
How to auto close ticket if no response from requestor?
We are unable to setup Supervise -> time based action to help us close the ticket in case: Agent has responded to a ticket but Requestor has not responded back for 24 hours since agent's last response. There are contradictory responses/solutions offered for the same issue in Zoho Community but none of them works.
Migrating from other helpdesk software
Does Zoho offer any ability to migrate all tickets/customers etc from other providers (in my case, it is Teamwork Desk)? I don't if Zoho Flow can be utilised at all for this? Or even if I could export data, is there a way to import into Zoho Desk or not?
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