SalesIQ ChatGPT - Custom String Input
I'm using the SalesIQ ChatGPT integration, and have some questions. 1. I made a custom plug that combines some user information into a string, the output is "GPTTest" For example, if the visitor puts the name "Mike", then "How much are your products",
No special characters on Brand's name.
Our brand is called Haber's and we can't add that name because of the " ' " please allow special characters on brand's name.
It would be good to have some kind of notification, either visual or sound-based, when Zobot handles a conversation
It would be good to have some kind of notification, either visual or sound-based, when Zobot handles a conversation so that it can be monitored. This is because many times I don’t realize when Zobot has assisted someone until I later see the closed chats.
Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each under
How to block a WhatsApp user for sending spam
Is there a way to block those whatsapp users that just come to play and annoy our service, they also spam us. We have a waba service with sales iq
SalesIQ
Hello, Anyone, please guide us how we can integrate salesIQ with shopify I have contact SalesIQ team they said its possible with PLUG, some please guide us how we can create PLUG and create flows like order status, product recommendation, if visitor ask
Loading Zobot codeless builder is painfully slow
Lately, editing ZoBot has become extremely slow. When entering ZoBot, it takes a long time to load, and even the browser sends a notification saying that the page has crashed, asking if I want to force quit or wait. It's very frustrating.
Zoho SalesIQのチャットボットへのcsvで作ったFAQリストのインポート方法
上記は設定の中のどのメニューなのか、教えてください。 Chat gptに聞くと、「ナレッジベース」と言います。
Have the possibility to import or export codeless Zoho bots.
It would be cool if zobots could be exported and imported.
Add the new Home Widgets and Social channels to the signature landig page chat?
the landig page chat window does not show the new features of home widgets and social channels How can we add them to it?
Boost Customer Experience: Let Visitors Choose Their Preferred IM Channel in Your Chat Widget
We have an exciting enhancement coming your way. Pushing the perimeter has always been our thing, and we have come up with yet another enhancement for your Zoho SalesIQ live chat. Did you know your live chat can support more than chats and calls? That's
Help with Deluge Script in Zoho SalesIQ (Input Variables Always Null)
Hi everyone, I’m working on a Deluge script for Zoho SalesIQ, specifically for a block in Zobot. The script is supposed to: Check the visitor’s name when they start a chat. If the name is empty, return false; if a name is present, return true. However,
Introducing the New SalesIQ Live Chat Widget: Twice as Fast, Fully Optimized for Engagement!
Hello everyone! To celebrate our 10-year milestone, we're thrilled to unveil the new and improved SalesIQ Live Chat Widget! Redesigned at both the User Interface and performance levels, this enhanced widget is not only optimized but also 2X faster than
Asynchronous messaging
Have Asynchronous messaging for conversation that starts, pauses, and resumes at the customer’s convenience, maintaining a single, continuous thread. This retains the conversation history, so customers don’t have to repeat themselves.
Why there is "Failure" after the "Answer bot" card
Hi, I'm building a Chat bot for my company. I implement the card "Answer bot" and after this card there is the word "Failure", then if I add another card, this card doesn't work. In this case I add the "End" card. Can you explain how to do to avoid this
is there any way to change the "chat with us now" to custom message?
is there any way to change the "chat with us now" to custom message? I want to change this text
Chat window do not auto scroll on Firefox for mobile.
The chat window doesn't auto-scroll when typing, and the phone's keyboard covers what the visitor is typing until they manually scroll. This happens in Firefox for both Android and iOS, regardless of the device. It's not a good user experience as you
Reopen and Continue WhatsApp Chats within 24-Hour Window
Dear Zoho SalesIQ Team, I'm writing to request a new feature that would enhance WhatsApp communication management within the 24-hour window: the ability to reopen and continue conversations with customers after a chat has been closed from our end. Current
Support streaming display of long texts in zobot chats (usefull for chatgpt / openAI and any other AI )
Hello, I was able to test the new features you offer to connect chatgpt or openAI assistant with built-in feature or custom code. This is great but the chat seems very slow and laggy because you don't use streaming api from openAI, so the chat has to
Issues with Agent Forwarding Card in Zobot
I implemented an Agent Forwarding Card in a Zobot that I created. There are a few issues with the way the card functions in an actual chat. The way it is designed right now is not easy to use and is not intuitive. Here are a few of the issues I have with
Restrict SalesIQ Account Notifications to Admins
Dear Zoho SalesIQ Team, We appreciate the continuous improvements in SalesIQ. However, we have noticed that all users, including employees who do not have admin privileges, receive certain account-related notifications—such as the recent splash screen
5 powerful ways to boost e-commerce customer engagement with Zobot
E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automation and making the customer experience more personalized. Chatbots play a crucial
SalesIQ Channel Icons for Ease of Reference
Hi, team! It would be neat if on the mobile SalesIQ app, similar to its web counterpart, we could see the unobtrusive icons for social media channels for all chats. Now that I have multiple such channels (so cool!), it helps visually separate them, seeing
Problem (again) with Answer bot card in Zobot
Hello, I'm building the Zobot for my company and I meet some issues using the Answer bot card. The main one is that even if the question is clear and related with a FAQ or an Article, the chat bot doesn't recognize the question and can not answer. This
Exciting News: WhatsApp Templates is now available on Zoho SalesIQ!
We are excited to announce the launch of WhatsApp Templates on SalesIQ, a highly awaited feature that will take your business messaging game to an all-new level. This is going to help you enhance your communication patterns, while also allowing you to
Contact details when no answer in Chat
Hello, it would be great to have a feature that when no one is answering in the chat for lets say 60 seconds ... the user gets a meesage to enter his email and we can follow up later. Now we can have only prechat forms ... which can loose potential clients
SalesIQ and Zoho CRM integration - stop real time contact creation
Hello everyone, I am facing a lot of problems when a salesiq chat goes to zoho crm. As the chat answers travel in real time to the CRM, the automations doesnt work well as they pick the first answers recieved, not the final form in the chat. Is there
Supercharge your operator productivity by leveraging the power of OpenAI in Zoho SalesIQ
Heads-up: The OpenAI integration is currently available only for users in (US, IN EU, AU and JP region). We will be rolling it out to other regions soon. From complex neuroscience to simple note-taking, AI has seeped through every part of human lives,
ZOHO Sales IQ Chat widget homepage visibility
Good day, I would like to find out if anyone can assist. I have the ZOHO Sales IQ widget set up on my ZOHO Commerce website. I cannot get the widgets hompepage to display on my Commerce Website, when you go onto my website and click on the widget icon,
SalesIQ Chatbots are now available for Telegram!
Hi everyone! We are expanding our Chatbot's support on IM Channels. Happy to launch SalesIQ's chatbot support on the Telegram channel. Our chatbots are already supported on Facebook, whatsapp, instagram and now Telegram joins the party! This means that
Annoying Social Messaging Auto-Prompts
Hello! I love the idea of integrating SalesIQ with messaging channels like Facebook Messenger and Instagram. However, the way the SIQ throws the initial prompts feels annoying and too robotic. I'm attaching a few screenshot samples, just the resent ones.
SalesIQ Zobot - can't get "Card Wait Time" to work
In Zobot, in any "Send Message" card, there is an option to enable "Card wait time." It gives the option of pausing for between 5 to 10 seconds. I've tried it numerous ways, but I cannot get this function to work correctly. Zobot always zips right through
Update: SalesIQ Now lets you Continue Closed Chats from Multiple Instant Messaging Platforms
Hi everyone, Guess what! We have some news. You can now reopen customer chats from different messaging channels on SalesIQ. Yes, we know you've been anticipating this, and we've delivered! This update is designed to make your customer support experience
Plug Sample #5 - Read and write values/data in a Google Sheet with Zobot
We all know google sheets are one of the widely used spreadsheet software. It helps us to make data-driven decisions. When connecting the Zobot with sheets, the bot can display values/data from a spreadsheet, like the available stock details (Item price,
Include SalesIQ activity when sending Forms data to CRM as a new Lead
Is there a way that when I get a new lead via a zoho form on my website to include the activity in CRM? I have Sales IQ integrated with the form however, most of my leads do not talk to us through the chat fuction but they do fill out a zoho form. Id
React Native SDK Build error
* What went wrong: > Could not find com.zoho.salesiq:mobilisten:7.0.2. Searched in the following locations: - https://oss.sonatype.org/content/repositories/snapshots/com/zoho/salesiq/mobilisten/7.0.2/mobilisten-7.0.2.pom - https://repo.maven.apache.org/maven2/com/zoho/salesiq/mobilisten/7.0.2/mobilisten-7.0.2.pom
How to give Supervisor access to all chats? Transfer and invite other operators?
Any chat system had levels, The supervisor can control the associate chats! but here is different! I can not find how to give the supervisor accsess to this.
Important notice for WordPress users: SalesIQ plugin updates
Hello everyone, This post would concern only the users who have SalesIQ integrated with their WordPress sites. We have now updated the method to connect your SalesIQ account to your WordPress site using the SalesIQ plugin. We now have a dedicated link
No Incoming Call Notice - SalesIQ Mobile App
Hi there! When a visitor selects Call instead of chat, I do not receive notifications of incoming calls on the SalesIQ mobile app. I receive a notice of a Missed Chat after the visitor hangs up. I think the Calls are still in Beta? It is a pretty cool
Chat Widget Does not appear for users
The chat icon appears for some users, and not all. I know our integration is set up correctly because of the fact that some users can see and use it. I also cannot provide a link to our website for security purposes. But we need a resolution to this as
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