Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

Apple iOS 17 and iPadOS 17 updates for Zoho Desk users





Hello Zoho Desk users!

Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help improve the efficiency of the customer service teams.

Let's take a look at all the enhancements.

1. Easy and actionable ticketing widgets

With iOS 17 and iPad OS 17, Apple offers interactive user experiences in your device home screen. Leveraging this enhancement, Zoho Desk has introduced actionable widgets for ticket management.

 

Support teams have to stay proactive with customer tickets so that they don't get missed. We have introduced two new updates for the Apple device users through this new iOS and iPad OS update.

 

The newly added Pending approval widget will help support supervisors to manage requests from team, from the new widget on their phones.


You can quickly approve requests from your staff and ensure quick turnaround for your customers. 

      


 


Support reps can now view and accept new tickets from customers without having to access the web portal.

This will expedite the support process and help agents keep track of tickets on the go. 


2. Enhanced Lockscreen Widgets

With the new OS enhancement for iPad, users can view updates on locked iPad screens. Zoho Desk users can now take a quick glance at the open ticket count right from their iPad's dormant lock screen.

 

Along with that, a quick search from Zoho Desk's lock-screen icon will help support reps retrieve information quickly and easily.




3. Mac Sonoma for Zoho Desk users

With the latest update, support teams can view all crucial info available on their phone via a Mac screen. This will help agents prioritise tasks and schedule their works from laptop, without having to go back and forth between the devices.  


This is a great tool for those who prefer to schedule their work from a laptop.


 


4. Update for the StandBy mode 

iOS 17 includes StandBy mode, which presents a full-screen display of glanceable information, ideal for viewing notifications, widgets, and more from a distance when your iPhone is on its side and charging. 

 

Taking advantage of this unique capability, Zoho Desk has introduced the Ticket Stat view for StandBy mode.


With the ticket Stat view, customer service agents can quickly view open and overdue tickets from the idle home screen, even if their phones are not directly in front of them.




 

5. Quick access to help desk info 

With the release of iOS 17, we have automated our home screen shortcuts. Your support reps can now access crucial info through search, and view open and overdue tickets and help desk notifications from the app shortcuts.  







At Zoho Desk, we work hard to keep up with the ever-evolving tech landscape and we are committed to giving our customers the best possible user experience. We hope the new interactive features we've introduced help your service team continue to stay on top of its game!

Click on the link to access Zoho Desk's latest update for iOS 17 and iPadOS 17 ----> https://zurl.co/TXEH

Watch the video for all the updates in action:





You can also write to support@zohodesk.com for inquiries. 

Follow us on Twitter, LinkedIn and Instagram for latest news and updates. 


Regards,
Zoho Desk Team


 

    • Recent Topics

    • Lookups and Custom Modules

      I created a Custom Module that I'm calling "Item Purchasing Group". This module will store information for groups of Items that must be purchased together (including minimum overall quantities and/or values, etc.). This will have a one-to-many relationship

    • Task Module quick create settings

      Hello, requesting the Task module receive a quick create customization settings. We have added custom fields and have to select "More fields" at the bottom of the pop-up to access the custom fields.

    • Your employees changed departments. Did your IT systems notice?

      An employee joins your Marketing team. HR adds their details to the organization's user directory. The IT admin, in turn, creates their Zoho One account, assigns the required applications, adds them to groups and provides access based on the organization's

    • AI Calling

      Hi, does anyone have experience or any thoughts on AI Calling. Getting AI to make calls on behalf of your company. We are looking into it, but are finding it difficult to get info and providers that can assist.

    • Zoho Books | Product updates | August 2026

      Hello users, July has been an exciting month for Zoho Books! This month, we're excited to introduce HTML PDF Templates, Placeholders as Pills, expanded approval workflows for Sales Returns and Journals, and significant compliance updates across the India,

    • Button or Links order

      Is there a way to re-order the buttons or links that are created? Moderation Update: With our recent enhancement to custom button creation from the layout editor, administrators can now reorder custom buttons directly from the layout editor, and this

    • Email Forwarding to Zoho Desk Failing After Migration from Gmail to Outlook (Microsoft)

      We recently migrated from Gmail to Microsoft Outlook. Since the migration date, emails sent by our customers are no longer being received by Zoho Desk. I tried setting up the email forwarding rules in Outlook similar to what we had in Gmail, but it still

    • Option to Disable Knowledge Base Section in Feedback Widget Popup Hello Zoho Desk Team

      Hello Zoho Desk Team, How are you? We are actively using Zoho Desk and would like to make more use of the Feedback Widget. One of the ways we implement it is through the popup option. At the moment, the popup always displays the Knowledge Base section,

    • How to Fix an Outlook OST File That Cannot Be Opened

      Have you at any time attempted to open Outlook only to find that your OST file cannot be accessed? It can be very annoying, particularly since the file holds important emails, attachments, and other mailbox data. This problem might arise due to file corruption,

    • Record positive and negative bank transactions in the same expense account

      Hello, I hosted a promotional event and paid a vendor $600 for food catering (bento boxes). Twenty people attended the event, and each person paid $30 for a bento box, resulting in 20 separate $30 transactions deposited into the bank. I coded the $600

    • Widget Height were destroyed

      All widget heights in the Details Canvas view are broken. Moderation Update: This is a known issue with widget heights in Client Script popups and flyouts. A fix is in progress, and this post will be updated once it's released.

    • Address limits per customer by edition

      I’m on the Standard edition and have reached a limit of 30 addresses under a single customer. Before I move to an annual Professional subscription, I need to confirm the following: What is the maximum number of addresses allowed under one contact, and

    • Is it possible to log text messages from iphone into Zoho CRM

      My team is more and more utilizing text messaging to communicate with clients. Does Zoho have a solution for logging these text messages when clicking "Send Text Message" from the Zoho app. Much like when you call, you get prompted to log a call, can

    • CRM Address Field - States with Countries in brackets

      Hi, Could you please remove the country in brackets from the Global State List, or at least allow us to edit these entries? It looks like the brackets were added during the initial data population, perhaps by someone building the list in a spreadsheet

    • 👍 Zoho CRM's Notes now gets Reactions and a new look

      Available in SA and JP DCs. Rolling out to other DCs in phases. Hello everyone, Notes help users capture important updates, collaborate with teammates, and maintain context for records. Now with Note Reactions, users can quickly acknowledge updates, express

    • Meet PageHealth by Zoho PageSense: a free way to find out what's holding your page back

      We all know the feeling. You've spent days tweaking headlines, moving buttons, and rewriting copy, and you're still not sure why visitors aren't sticking around. Revamping your website is hard, and figuring out what's actually getting in the way is even

    • How can I show an uploaded image larger/full size in a Zoho Forms response PDF?

      Hi,  I noticed that in a response PDF for Forms, the uploaded image is shown in a tiny box as seen in my screenshot. Is there any way I can make that appear larger in the response PDF? thanks.

    • Convert MSG to PDF in Bulk with Attachment Free

      Microsoft Outlook saves each email as an MSG file, keeping with it key information like the sender, the recipient, the subject, the date, the body of the message, and any attachments. It can, however, be quite difficult to access a large number of MSG

    • Zoho Tables is now part of Zoho One!

      Hey everyone! We've got some exciting news to share. Zoho Tables is now included in your Zoho One subscription at no extra cost. If you're already on Zoho One, head to your app list, add Zoho Tables, and get started right away. You don't need a separate

    • How to mass find and delete duplicate files from OneDrive

      It is easy to save documents, photos, videos, and all other types of files using Onedrive, but if you upload the same files more than once then your OneDrive storage can end up being filled with a large number of duplicate files. Manually searching out

    • Different Report sharing filters within same Dashboard

      I have a question about sharing filters for a dashboard which contains separate reports built from the same query. Below are the pieces of the puzzle: - “Sales Query”: line-level query containing sales for a team of 5 sales reps; there’s no need for the

    • Specifying time increments on a Date/Time field

      Hi all, Im using a Date/Time field in my CRM module. At the moment the increments are 30 minutes. How can I change these to be 15 minutes? Thanks

    • not able to convert pdf to jpg and other forms and vice versa.

      i want to change my pdf to jpg, word, etc and some times jpg to pdf. i don't know how to do in this.

    • Make Your Workflows Smarter with Zia Agents

      Hello, Enterprise Support Community, Workflow rules can now go beyond predefined actions. Zia Agents can now be invoked directly from workflow rules in Zoho CRM, allowing you to bring contextual, AI powered actions into your automated processes. Choose

    • How can I add a Custom Field (or Customer_name) to a picklist?

      Our workflow is Shopify-->SO -->Picklist-->Package-->Shipment. We would like to have the Picklist template to include a custom field "Customer_Notes" (we have created this field already). This way we get alerted when a customer has notes on their account.

    • DYK 14: Create Tasks with AI

      Did you know AI can suggest tasks within your Zoho Projects portal? Breaking a project into clear, actionable work items takes time and manual effort. Especially when the same team handles both planning and execution. AI task suggestions in Zoho Projects

    • #11 Nithya's First Overseas Client

      Nithya designs for clients in three countries and has never met any of them. Her first overseas invoice took a full evening. The second took four minutes. The difference was not a clever tax trick. She stopped treating every international customer as

    • Other languages in Schedulers (Zoho Books)

      Hello everyone, currently we have create functions in other languages, like nodejs etc but on schedulers we can use only deluge.. Are other languages on schedulers roll out? Kind regards, Sakis Oikonomou

    • New in Office Integrator: Extract data from images into your spreadsheet

      Hi users, We are pleased to introduce the Data from Picture feature in Zoho Office Integrator's spreadsheet editor. It intelligently detects and organizes text and numbers from any image into structured cells using OCR. With this feature, users can turn

    • Edit PDFs using Zoho PDF Editor

      Hello users, In a previous article, we covered the organizing capabilities of Zoho PDF Editor. Here, we'll provide a quick recap of its editing features, including a few new additions. A few highlights of Zoho PDF Editor's editing capabilities: Add and

    • Announcing the new SKILL.md for Zoho CRM and the updated OAS repository!

      We are introducing a new zoho-crm skill to make working with Zoho CRM Developer tools (like APIs, functions, widgets, client scripts, queries etc) easier and faster, with the help of AI in your preferred AI harness like Claude Code, Codex, Cursor, VSCode

    • Partner with HDFC And Sbi Bank.

      Hdfc and sbi both are very popular bank if zoho books become partner with this banks then many of the zoho books users will benefit premium features of partnered banks.

    • Solution to Import OST File into Office 365.

      In today’s digital workplace, organizations are rapidly moving toward cloud-based email systems for better flexibility, security, and collaboration. Microsoft 365 has become one of the most widely used platforms for business communication. A common requirement

    • Multiple subscription plan line items in Zoho Billing quotes

      I run an IT company and sell a lot of licences. A client might have multiple subscription plans including software licences in different categories. A client might have Microsoft licences, antivirus licences, web hosting and maintenance package services.

    • Mail Merge templates in Sandbox

      Rolled out for all DCs Hello everyone, You can now create and test Mail Merge templates directly in Sandbox, making it easier to validate document generation without affecting your live organization. Why this matters Mail Merge templates are often used

    • Convert MBOX to PST File Using Free Methods

      MBOX is a mailbox format that is used by various email clients and services, such as Thunderbird, Apple Mail, Eudora, and Google Takeout. Yet, in order to be able to open your MBOX emails in Microsoft Outlook, you have to convert them from MBOX to PST

    • Zoho Books | Product updates | October 2026

      Hello users, October brings a range of new features and enhancements to Zoho Books, designed to simplify compliance, streamline accounting workflows, and improve inventory management. From the launch of the Nigeria Edition and France’s e-invoicing capabilities

    • Dashboard Table of “My New Work Orders” Changes View

      Hi FSM Team, We noticed an inconsistency with the Dashboard Table of “My New Work Orders.” Initially, the table is configured to use the “My New Work Orders” view. When we go to the Home page, the table displays a different set of records. When we return

    • Tips & Tricks #6 | Zoho Vault: Audita actividad, Gestiona accesos, Comparte credenciales & mucho más.

      ¿Sabías que Zoho Vault puede hacer mucho más por la seguridad de tu equipo? Las contraseñas forman parte del día a día de cualquier persona y organización. Aplicaciones, herramientas internas, cuentas de clientes, servicios externos, plataformas de marketing,

    • Inquiry Regarding Customer Hierarchy & Sub-Customer Creation via Zoho API

      Dear Zoho Support Team, Our mutual client has requested support for implementing the Customer Hierarchy (Parent/Sub-Customer structure) within our existing workflow. At the moment, all invoices are being created in Zoho under the main (parent) customer

    • Next Page