WhatsApp Coexistence
Hello, please implement WhatsApp Coexistence, we need to track staff whatsapp chats on their PC and they need to be able to use WhatsApp on their mobile in around the office and warehouse, as we video call customers and send them product pictures. Thank
Remove the mandatory Name Card buttons (or at least make them optional)
Please remove the mandatory Name Card buttons (or at least make them optional) A recent change to the Name Card in Zoho SalesIQ (currently affecting WhatsApp) introduced mandatory buttons before a visitor can provide their name. I believe this change
Connection into Cliq?
I have the SalesIQ chat widget on my site using the Zohobot but I'm not always on and my employees don't keep it open all the time. We do have Cliq open all the time though so I'd love a way to manage those discussions directly in Cliq as they come in.
Rating system button not translated to Spanish + "Done"
I've run into a issue with the new system for rating support interactions when the chat is ended: Missing Spanish translation: The button is still showing in English as "Done," even though the interface language is set to Spanish. It should display something
Getting an error when trying to use the Zoho Desk Resources with our Zobot chat
Hello, When I try to set our Zobot AI Card Training to Zoho Desk resources I get an error when testing it and it bypasses the bot completely. When I try to switch it to the Zoho SalesIQ resources option in there it will list some articles but not give
WhatsApp Business Calling API
Dear Zoho SalesIQ Team, I would like to request a feature that allows users to call WhatsApp numbers directly via Zoho SalesIQ. This integration would enable sending and receiving calls to and from WhatsApp numbers over the internet, without the need
I would like to request a new feature or setting for SalesIQ.
Hello Zoho Team, I would like to request a new feature or setting for SalesIQ. Currently, when a user opens our contact widget and clicks on the "Chat with us" option, it opens a standard chat window that remains empty until either the user types a message
Setting 'Default' Formatting / Email Signatures within SalesIQ
Is it possible to set organisation-wide defaults that apply to email draft/editor areas within SalesIQ? And signatures? Like many businesses, we have a set visual identity that includes font/font size/font colour/signature format that all customer communications
Prefetch Links
I have noticed recently that when adding links to chats, it will prefetch the contents of the URL given. This is new and is causing some issues with certain sites that we direct customers to. Is it possible to turn of the prefetch of links when they are
OpenAI Is Moving to the Responses API: Here's What It Means for SalesIQ
OpenAI has deprecated its Assistants API and is moving to the Responses API. If you're using OpenAI Assistants with SalesIQ, you may be wondering if you need to make any changes to your existing setup. You don't. SalesIQ has already taken care of the
📣 Ask the team behind Zoho SalesIQ: Summer '26 Q&A
Hi everyone! Following our recent webinars, Summer '26 Release: What's New in Zoho SalesIQ—where we walked you through all the new features, what they do, and how they work—and Driving the AI Evolution: Building Smarter Customer Experiences with Zoho
Go Multilingual with Instant Bot Auto-Translation
Imagine you run a travel company with customers across different regions. Your website chatbot helps visitors discover travel packages, answers questions, and makes bookings. As your business expands into new markets, you want to offer the same experience
Support Required for Integrating Zoho SalesIQ in Flutter Web
Hi Team, I have developed a Flutter application and I am currently using the salesiq_mobilisten: ^6.5.4 package. As per the package documentation ( https://pub.dev/packages/salesiq_mobilisten ), it supports only Android and iOS, and it is working fine
Deprecation Notice: OpenAI Assistants API will be shut down on August 26, 2026
I recieved this email from openAI what does it means for us that are using the integration and what should we do? Earlier this year, we shared our plan to deprecate the Assistants API once the Responses API reached feature parity. With the launch of Conversations,
sales IQ issue on website
i integrated the zoho sales IQ code on the website but it is comming in distroted form i am sharing the screenshot below the website is bulit in wix platform
Feature Request – Per-Channel Pre-Chat Form Controls
We'd like the ability to enable/disable the pre-chat form on a per-channel basis, rather than having a single global setting. On the website widget, asking for name and email before chat starts makes sense. On WhatsApp, however, email isn't necessary
how to differentiate if whatsapp comes from certain landing page?
I create a Zobot in SalesIQ to create a Whatsapp bot to capture the lead. I have 2 landing pages, one is SEO optimized and the other want is optimized for leads comes from Google Ads. I want to know from which landing page this lead came through WhatsApp
SalesIQ > My Chat sort by Unread or Follow-up
Hi Zoho SalesIQ Team, I would like to submit a feature request regarding the My Chat > Sorting in the SalesIQ UnRead Follow-up Conversation tags Thank you for considering. Best regards, CJ
Share Video Response Card ion Zobot
I am using the zobot codeless bot builder in SalesIQ. I want to share a video but delay the next response card until after the video has finished playing or has been stopped. Is this possible?
Charging for WhatsApp replies starting in October 2026
Meta has announced that it will charge for reply messages on WhatsApp starting October 1, 2026, and the free 24-hour window will no longer exist. How will Zoho SalesIQ handle this billing? https://developers.facebook.com/documentation/business-messa
SalesIQ's Summer '26 Release: For The Moments That Matter
Every customer journey is made up of moments. The moment someone discovers your business. The moment they need help. The moment you decide to reach out. The moment a simple chat turns into something more. And the moments that continue long after the conversation
Annoying Social Messaging Auto-Prompts
Hello! I love the idea of integrating SalesIQ with messaging channels like Facebook Messenger and Instagram. However, the way the SIQ throws the initial prompts feels annoying and too robotic. I'm attaching a few screenshot samples, just the resent ones.
Issue with SalesIQ Chats Automatically Closing Due to the 24-Hour Idle Timeout?
Hello, I am experiencing a significant issue with SalesIQ automatically closing chats due to the Idle Timeout setting. I use SalesIQ through the integration between SalesIQ and Line App. To be honest, this issue has become extremely frustrating. Problems
SalesIQ operators will not receive any messages if customers do not answer the Pre-Chat questions in Flow Controls.
Hi Zoho SalesIQ Team, I am reaching out to report a issue regarding the Brands > Flow Controls SalesIQ operators will not receive any messages if customers do not answer the Pre-Chat questions in Flow Controls and continue sending messages without completing
AI WhatsApp Assistant with SalesIQ: Voice Replies, Product Images, and Context
I recently came across a setup built using Chatwoot + Gemini API where, when a customer sends a product enquiry on WhatsApp, the AI automatically: • Understands the query and product context • Replies in the customer's language (multilingual support)
SalesIQ : Allow Operators to Manually Set Company Names in Visitor Info
Hi SalesIQ Team. We have identified an issue where the Company name displayed in Visitor Info is sometimes incorrect or not displayed at all. Currently, there is no way for operators to manually edit or specify the company a visitor belongs to. I understand
SalesIQ Integration with LINE: API Rate Limit Issue and Pre-Chat Flow Concerns
Hello SalesIQ Developer Team. I have investigated the issue and found that the LINE Rate Limit is being consumed unusually quickly. LINE API free usage limit: 300 messages per month per brand. This limit will be reached within the first few days. 1. LINE
SalesIQ : Automatically clear all HTML formatting when pasted into the chat replies field (Markdown) or Disable Markdown option?
Hello, Is it possible to Configure the chat reply field to automatically remove all HTML formatting when content is pasted, leaving only plain text or Disable Markdown option? Users should still be able to apply Markdown formatting (WYSIWYG) after the
SalesIQ : How to disable "Idle chat handling" ?
Hello SalesIQ Team. SalesIQ, How to disable "Idle chat handling" ? I would like to disable the option “Automatically close chats that have been idle for a specified amount of time.”
Quick way to add a field in Chat Window
I want to add Company Field in chat window to lessen the irrelevant users in sending chat and set them in mind that we are dealing with companies. I request that it will be as easy as possible like just ticking it then typing the label then connecting
Show Categories Directly When Clicking the Knowledge Base Button in SalesIQ Chat Widget
Hi Zoho SalesIQ Team, I would like to submit a feature request regarding the behavior of the Knowledge Base button in the SalesIQ chat widget. Current Behavior: When a visitor clicks the Knowledge Base (KB) button in the chat widget, they are first taken
SalesIQ browsing and attaching files directly from Zoho WorkDrive.
Hi Developer SalesIQ Team. I think It would be much easier if we could browse and send existing files from Zoho WorkDrive directly through the reply dialog. I checked the Integration menu, I don’t see Zoho WorkDrive listed there. I hope this feature can
Reply dialog is not in dark mode when embedded in the "Chat Tab" on Zoho Desk.
Reply dialog is not in dark mode when embedded in the Chat tab on Zoho Desk. When using SalesIQ from the “Chat” tab in Zoho Desk, the reply box shows up in white instead of dark mode. But when I open SalesIQ from salesiq.zoho.com, it works fine and the
SalesIQ > Configure Allowed File Extensions for Chat Reply Attachments?
Hi SalesIQ reply: We would like to send .zip and .pdf files to customers. Is it possible to configure and allow specific file extensions? Attachments be shared directly from Zoho WorkDrive? Currently, the Share Attachment menu in SalesIQ Chat only allows
Zobot with Plugs
Hello, I am having a problem with Zobot using Plugs. Here is my current flow: When I run the flow, I should immediately see the messages from the initial cards (Send Message cards), then after running the plug, and finally, see the messages after the
Show Zoho Marketing Automation Messages in SalesIQ Chat
When the same number is used in Zoho Marketing Automation and SalesIQ, campaign messages should be visible inside the SalesIQ chat. Currently, when customers reply to marketing campaign messages, SalesIQ chat owners get confused because they cannot see
SalesIQ Chat Owner to CRM Lead Owner Mapping
There is no proper mapping between the SalesIQ chat owner and the CRM lead owner. When a chat is assigned to an agent, the lead created in CRM is often assigned to a different user, forcing admins to manually change ownership every time. This creates
Important update: Migrate to the new SalesIQ live chat widget before November 30, 2026
The old SalesIQ live chat widget will be deprecated on November 30, 2026. This is a final reminder to migrate to the new SalesIQ live chat widget before this date. After November 30, 2026, the old widget will no longer be maintained, which can lead to
Plug Sample #9 - Get Notified on Cliq When Your Premium Customers Interact with SalesIQ's Zobot
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Cliq to make your job easier. Just imagine whenever a potential lead or your premium customers are on your website, and they engage with your chatbot,
Why does my salesiq dashboard doesn't look like the one on the admin guide?
https://help.zoho.com/portal/en/kb/salesiq-2-0/for-administrators/setup-brand/articles/setting-up-the-website-channel#Launcher
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