Why does my salesiq dashboard doesn't look like the one on the admin guide?
https://help.zoho.com/portal/en/kb/salesiq-2-0/for-administrators/setup-brand/articles/setting-up-the-website-channel#Launcher
How to Initiate WhatsApp Message on SalesIQ?
I've just activated a Business WhatsApp phone number through SalesIQ because of its touted omnichannel chat approach. Sounds exciting. I understand that when a customer sends me a WA message, I can reply to it on SalesIQ and keep the chat going, perfect.
Sales IQ chat is not working in signed android apk
I have integrated ZOHO sales IQ support chat and i have followed each step and its working fine in my development build but when i create signed APK for it. Chat does not work in it and showing awaiting for detail. I previously asked the same query but
Missed chats on WhatsApp closing after one minute
Hi, we have added WhatsApp as a channel. However, if a chat is not picked up within 2mins, the chat is marked as missed and is closed within a minute. Why are they not staying in our "missed" queue for 24 hours as per our WhatsApp preference settings?
How to block a WhatsApp user for sending spam
Is there a way to block those whatsapp users that just come to play and annoy our service, they also spam us. We have a waba service with sales iq
Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called www.jjrlab.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.
Edit default "We are here to help you" text in chat SalesIQ widget
Does anyone know how this text can be edited? I can't find it anywhere in settings. Thanks!
Auto End Chats After Customer Inactivity
Hello Everyone, I may be missing something, but is there a way to auto-end chats when a customer has been inactive for an amount of time? I have several operators (we use a shared set of account with schedules for people... that's another story) but at
How Can i put a form in Zobot
Hi,how can i integrate a form which has a multiple options to choose from.the form should be opened or displayed by zobot after it meets a requirement in the conversation. Thanks in advance !
I can't set office hours in SalesIQ.
I can't find the option to enable business hours in SalesIQ. Can someone please help me? Thank you.
Minimise chat when user navigates to new page
When the user is in an active chat (chatbot) and is provide with an internal link, when they click the link to go to the internal page the chat opens again. This is not a good user experience. They have been sent the link to read what is on the page.
Can Answer Bot read private articles if I have ChatGPT activated?
I've uploaded an article that is basically a data dump of our website. I want Answer Bot to be able to look through that article and find answers via OpenAI. I've connected with OpenAI API and all seems well, however it doesn't seem to find anything.
How to Sync Desk KB and Sales IQ KB?
Hi, we have just started to use Desk and are using the SalesIQ Chat. Ideally I'd like to use the 'FAQ' feature on chat (which uses SalesIQ KB) and also allow our customers to use the self-service KB that comes with Desk. Unfortunately they are two different
Disabling specific pages
Can you disable the chat widget/window on specific pages? Thanks!
Is it possible to disable Chat Waiting Time, or to make it indefinite?
We have used many online chat services over the years. However, Zoho's SalesIQ appears to be the only one we've tried that has a mandatory time limit where we must respond to new customer queries. We are a small business so we have no dedicated staff
How to launch ZohoIQ by clicking on URL
I want to add an option for visitors to launch the chat by clicking a hyperlink.
how Change text "Hello ! Welcome to a world of endless ....." ?
Hi please help to me , how change text " Hello ! Welcome to a world of endless possibilities. Explore our selection of products and services crafted to enrich your life." i can't find it Best Regards
How do you remove a user from SalesIQ?
I have a user in Sales IQ who needs to be removed (she's no longer involved with sales and chat) but I can't find any way to remove her. How do I do that?
React Native SDK Build error
* What went wrong: > Could not find com.zoho.salesiq:mobilisten:7.0.2. Searched in the following locations: - https://oss.sonatype.org/content/repositories/snapshots/com/zoho/salesiq/mobilisten/7.0.2/mobilisten-7.0.2.pom - https://repo.maven.apache.org/maven2/com/zoho/salesiq/mobilisten/7.0.2/mobilisten-7.0.2.pom
Include SalesIQ activity when sending Forms data to CRM as a new Lead
Is there a way that when I get a new lead via a zoho form on my website to include the activity in CRM? I have Sales IQ integrated with the form however, most of my leads do not talk to us through the chat fuction but they do fill out a zoho form. Id
How to give Supervisor access to all chats? Transfer and invite other operators?
Any chat system had levels, The supervisor can control the associate chats! but here is different! I can not find how to give the supervisor accsess to this.
Assistance with Setting Default Values for Zoho Chat Custom Fields
I am currently using the Zoho Chat JavaScript API to successfully add custom fields to the chat interface. While the implementation of these fields has been smooth, I am now looking to set default values for these custom fields. However, I couldn't find
How do I connect Sales IQ to Shopify
How do I connect Sales IQ to Shopify.
Where do I change the Display Company Logo for the chat window header.
Currently the image is the default SalesIQ, I have changed the Company Logo and Favicon in the Rebranding->logo section but this does not affect the chat window.
How can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.
Could someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I still
Show SalesIQ assistant as always online
Hello, Is there a possibility to show a SalesIQ chat assistant as always online ? It would be a lot help if this could be a possibility. Many Thanks.
Direct Zobot Integration with Zoho SalesIQ Chat Widget: Ensuring Instant Connection without User Interaction
I've implemented the Zoho SalesIQ chat widget on my website, successfully connecting it to Zobot. However, there's an issue: Zobot only connects after I click on the chat widget, send a message, and provide my email. I want Zobot to connect directly when
Could someone help me achieve this
Could someone help me get Codeless Zobot to schedule an appointment in Zoho Bookings? My staff's working hours are from 9 AM to 6 PM, Monday to Friday. I've already read the documentation for the plugins and followed the steps, but I still can't get it
Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.
How can I make the close button to appear on the landing page of the signature?
on mobile devices if the visitors hits the close button at the top of the chat window, that chat closes and the visitor is left with a blank page with no way to open the chat again
Setting Mandatory filling of name and email with the valid ones
Does anybody know that how to setup the default value in order to ensure that users fill out the valid name and email address. Or is there other ways to ensure that users are compulsory to fill out the name and email address on SalesIQ.
How to hide "By clicking 'Accept', you confirm that you have read and agreed to our terms and conditions in the document."
At the first time user leave a message, it always show a message like "By clicking 'Accept', you confirm that you have read and agreed to our terms and conditions in the document." How to hide or disable it?
SalesIQ VS DESK ASAP chat funtionality
Can someone please advise what chatbot will function better for my company. I currently have zohoone, and use CRM. I noticed the SalesIQ is built-in to CRM so all chats are attached to contact and lead record. This appears to be the only benefit to using
Reduce size of chat widget on mobile devices?
We want to trigger an auto-message when the user is on our pricing page for more than 10 seconds. This works absolutely fine on desktop devices, but is very irritating on mobile devices, because the chat window is too huge. If the user is reading something
Is there a way to keep Sales IQ on?
It seems that the only way for my site to say that we're online is for me to have the app or salesiq site open. Is there not a way to have the Sales chat bot open and say we're only and for me to just get a notification when someone interacts? It's not
Tracking SalesIQ Across Multiple Domains
I use Unbounce for my Landing Pages and Wordpress for my website to display our product. Our unbounce domain uses a sub domain, and one of the shorter URLs we own. It may look something like this: http://try.example.com Our webiste domain would be: http://exampledomainlong.com
Domain / Sub-Domain Crossing
Hi, I'm encountering an issue with user tracking. Our main website is https://www.espatial.com, and our product is located at https://maps.espatial.com. We log user information when they complete our sign up form. But we're encountering several instances
Cannot link my Whatsapp business account
I can't link my WhatsApp Business account, I get an error that says "portal already taken." I've already contacted support, but it hasn't been resolved. Does anyone know how I can fix it?
I cannot connect to whatsapp business gives me Portal name already taken
I can't link my WhatsApp Business account, I get an error that says "portal already taken." I've already contacted support, but it hasn't been resolved. Does anyone know how I can fix it?
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