A Few Items | New Interface | Comments | Assigning Tasks

A Few Items | New Interface | Comments | Assigning Tasks

Hello Zoho Team,

  1. In the new version (GUI) how can we keep the "Private" comments in a single area or to remain at the TOP of the thread at all times? In the old version "Comments" had it's own tab. Now the user has to scroll and hunt for comments... I'm I looking in the wrong place? Comments need to be efficient to locate, we should not have to hunt for them. 
  2. Assigning Task. Can we assign tasks to another Agent from one department to another?
    Example: Department A requires a task done by Department B, so we would like to be able to assign them a task without having to transfer the ticket to that department. 
Please respond urgently.