We utilize Zoho Desk throughout our company - which means agents of one department are essentially customers of other departments.  We recently implemented Customer Happiness ratings in our ‘closed’ email notifications.  I’m now noticing that agents (regard of which department) are unable to provide feedback to tickets where they are actually the customer.

We only include the link to the rating in the Customer/CC email template, so it’s not like the agent could access and score the tickets they work as an agent.

Would appreciate feedback to know if I’ve something setup wrong - or if this is a system limitation?  If the latter, what can be done to fix the issue?  I would presume plenty of other companies use Desk like we do - inter company-wide…with folks as both agent and customer.