Account fields from CRM integration - can we change?
Hi, we have integrated CRM and support and are setting up the supportsystem. We like that we can see contact and account information fromthe CRM, but need to change which fields are displayed. I noticed thattwo us tomorrow fields I have created in the CRM are showing up in theSupport platform, but don't know why those fields and not others,nor where I can go to find the mapping to modify this.
I've looked about everywhere, so assume that only text fieldsperhaps are shown and other CRM account fields are not shown? We have aformula field in the account which would be nice to have displayed inthe Zoho support system. Can we do this?
I'm guessing that if the fields displayed are limited to certain types, I can create a script in the CRM to update a text field with the value of the formula field, but that seems a bit rigged and creates an unnecessary field.