We have the CRM linked to the Support. We have the option to Acknowledge account when the ticket is closed turned on.

However, we are noticing a slight issue, with how we are using this option. I'll try and explain the scenario we have Accounts in Zoho for our clients who we do Web Development for as well as Marketing. We have account managers the talk with the clients about issues or changes to their website or other services. These account managers are submitting tickets on behalf of the Client. So when we get a ticket into the system we get a request for a change from accountmanager@progressivedentalmarketing.com then we need to link the ticket request to the Zoho CRM account so it displays inside of the Zoho CRM account. Which is great, however with the option to notify when the ticket is closed if we assign the ticket to the Zoho Account the Client ends up with the notification and not the Account manager that submitted the ticket. Are thoughts were to not assign the ticket to the Zoho CRM account until after we close the ticket there for the account manager would be notified when the change was completed. However, this method doesn't help the rest of the staff know whats going on with submitted tickets as they aren't attached to the Zoho CRM account until the ticket is complete. 

Is there a way to set up the system to notify the user that submitted the ticket on closure even after we link the ticket to the Zoho CRM account without turning off the auto notify of ticket closure?

We need an option like the following.

Notify ticket Owner when a Ticket is completed ( Option Doesn't exist ) (Owner in this case should be user who submitted the ticket )

Any help or advise would be much appreciated, thanks for all your help and support!

Thomas Pursifull