When Zoho Desk is being used by multiple people, all working off the same set of Tickets, once someone assigns the call to themselves I would like to see an active clock from the views screen. So we can easily see live how long someone is taking to work on a single ticket. instead of the time entry which only shows when someone is actually viewing the ticket. 

Perhaps it could be added next to when it says the due date. Makes it easier to track how much time is spent on individual tickets, instead of going off response times.