Add ability to reorder workflow rules
I have the use case where I'd like to know who responded last and would like to introduce the status With Customer. Open means my company needs to respond and With Customer means we are waiting on a response. This helps cull down the number of issues I need to be looking at.
To do this I add a workflow rule to change the status to Open whenever customers send a response and manually change the status to With Customer when I need a response from the customer.
I have another rule that will reopen a ticket/request when a customer emails, i.e if the customer responds and the status is Closed, change the status to Open.
The problem I found is that I need the rules to fire in specific order. My concern is that when I create more complex rules, I'll need to reorder them. The current method is to delete all rules and re-add them in the correct order. Can you add a feature to reschedule?
Thanks, Thomas