Two simple requests:

1. Add Products to the mobile Zoho Desk app. Why isn't it there? I use it extensively as an IT Manager, but can only view/edit them from a computer. The Zoho Desk app is made nearly pointless for me if Products are not accessible. The mobile app is a convenient way to update tickets, but right now that's where its usefulness ends.

2. Make the Description field expandable, like most web-based multi-line text fields. This screenshot shows the upper limit of height that the textbox allows, making anything greater than a few lines a huge pain to add, edit, and audit/verify:

I'm constantly scrolling that tiny box up and down to edit or verify text.