Hi everybody!:

From my experience, i see that when creating a Ticket in Zoho DESK, the form uses the fields Contact name, Email and Telephone as lookup fields. This works fine but in not-so-developed countries like Paraguay (where i live) we use the Document Number and other custom fields.

I understand that those lookup fields are very native, but is there a way of programming this through Deluge or other functions?

I need to contact programmers or companies in order to fully understand the possibilities (i have several requests which exceed our configuring skills as Zoho Partners).

My zoho partner site is www.probusiness.com.py/zoho

My whatsapp number is +595 981 813813