Hi,

I'm at the very early stages of setting up Zoho Desk but can't find how to enter ticket category values such that sub-categories displayed are dependent upon the selected category.

I have both category and sub-category fields on my ticket layout and can add values to each but on entering a ticket all sub-category values are displayed regardless of the selected category.

I've tried various searches on the KB/Community without success.  I'm sure the answer is there somewhere and is very simply I'm just not seeing it.

Thanks.