Instead of having it say from "Jacob's Sales & Tech Store" Is there a way to get it to say the agents name? 

We've added a screen shot for your reference. Our customers have filed numerous complaints with us that they are confused on which agent is responding. 

One of the presales members from Zoho provided one of my staff with an HTML reply template, we like this one but it doesn't solve the issue. 

Could you possible add this feature if it can be added to all plans so all users can have the advantage of using this? 

Thanks 

Jacob

CEO @ Jacob's Sales & Tech Store