I am wondering when a feature is to be added and how will I know it is available. I asked about a month ago and a tech told me that it will be available in 3 weeks, but I don't see how to make it active.
I want to add to the "
Alert(or Notify) Support Rep when there is a new reply from the contact" template so that the body of the actual reply from the contact is sent in the alert. Meaning, I can read the user's reply in the actual alert without having to go into the Support Portal.
Can you tell me when that will be active and how will I know when it is active?