Hello there guys,

As the title implies we're trying to update certain tickets from a certain status to another one, nevertheless we're not being able to as most of them don't appear on the "Views" itself but they do appear as "Reports" so we can't update them quick enough.

Is there a way to effectively update those tickets massively using either the API or something else

I've attached the file with all the desired Tickets that we need to update and change from Status --> " Atención Cerrada" to --> " Cerrado"

Thanks a lot in advance for your help regarding this question

Kind Regards