While the ASAP Add-on is a BRILLIANT concept, in practice there are limitations that are extremely frustrating

We are currently migrating from Freshdesk to Zoho desk in the hopes of truly running our entire business on Zoho.

A big part of the reason for transitioning was Zoho ASAP add-on

The problem is that our entire knowledge base is private - meaning that only Registered users have access to it.

We do not wish to make it public or expose it on the internet for anyone to view due to the confidential nature of the content 

But, it turns out that Zoho ASAP add-on (AND Zia bot) can only pull up articles and kB articles that are "PUBLIC" and "Available to all users"

It's a very strange requirement.. If its to allow crawling of the articles to be indexed, there are smarter ways to setup a quick authentication mechanism to allow Zoho's crawlers to get to our private KB.. 

Are there any workarounds? or any plans to change the current setup?

Mitul