We currently use CRM and are exploring adding Desk.

We have MSWord and ZohoWriter form fillable docs that contain a specific series of tasks that must be completed for specific support cases. These tasks then must be reviewed and signed off by QA/QC.

Can specific MSWord attachments be added to Ticket Templates so they are immediately available for edit once a template is selected? 

Can a ZohoWriter link be added to a Ticket Template so that a form fillable doc is available to the ticket once the Ticket template is selected? If yes, once the link is opened will the form fillable doc be unique to the ticket and saved with the ticket?