Dear,

Appologies in advance if this question has been answered already but i could not find the right answer myself.

I'm new to ZOHO desk and i'm trying to set up a standard email template to reply with to certain tickets. I've managed to setup the email template however i want the email to auto include an attached file, is this possible?

In short i want to be able to (manually trigger) a standard email with attachment to send as reply to a recipient.

Any help would be greatly appreciated. 

Thank you in advance!