auto email an agent when a ticket comes in
We are on the free version of desk and i wondered if there was a way to alert just one agent when a ticket is created? I don't what to alert all agents, and i don't want to auto assign it to an agent (although that is in the paid for version anyway)
Because we have very few tickets the person responsible for checking often forgets, and so an email prompt when a ticket arrives would be fantastic.
I've tried setting it up under excalate, so that if a ticket is not responded to an agent gets alerted, but i can't seem to get this to work.
Any help would be appreciated.
Thank you
Jenny