Automated Task Ownership based on schifts schedule

Automated Task Ownership based on schifts schedule

Hey,

I am tracking request ownership through zoho support. At the moment a Support agent has to assign a ticket to himself and then he becomes the owner of the request. I was wondering wether it could be possible to assign the request based on a shift-schedule that would be integrated in Zoho? 

Eg. John works during shift 1 on wednesday, but shift 3 on fridays. So when a request is made, Zoho knows his shifts and sends a notification to John and assign the task to him. But for the other shifts Zoho assigns it to the corresponding agents, based on the shift schedule. 

Looking forward to your replies.

Adriana