Hello, I'm brand new to Zoho Support and trying to set it up for a support center. I need to assign a priority code based on multiple factors. For example:
If Impact on A = High then assign value of 3
If Impact on B = Med then assign value of 2
If Impact on C = High then assign value of 3
If Impact on D = Low then assign value of 1
Add all values, in this case 3+2+3+1=9 to get Impact score.
If Impact score >=7 & <= 9 then Priority should be set to Medium (such as this example).
Could you please let me know the best way to approach this? Thank you.