We have tickets that require followup depending on the situation. Is there a way to change an open ticket status to an on-hold status and assign a date/time that the ticket will set its status back to open?

My use case is scheduling. We schedule work, tickets, some date and time in the future--different amount of delay for each ticket--and then it gets worked when the time comes.

Searching Google only returned this same question from 7 years ago.

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