Billable Entries Not Syncing Between Zoho People and Zoho Books

Billable Entries Not Syncing Between Zoho People and Zoho Books

Hello Zoho Support Team,

I’m experiencing an issue with the integration between Zoho People and Zoho Books. Here are the details:

  • I created a project in Zoho People and linked it to a customer in Zoho CRM. The project successfully synced to Zoho Books.
  • I added a billable time entry in Zoho People under this project, but the entry did not sync to Zoho Books.
  • The integration settings appear to be correct, and other project data syncs properly.

Here’s what I’ve tested so far:

  1. Verified the integration setup between Zoho People and Zoho Books.
  2. Manually triggered a sync, but the billable time entry still doesn’t appear in Zoho Books.
  3. Checked the entry in Zoho People for required fields.

Could you please investigate this issue? Let me know if the problem might be related to time approval requirements or another setting that needs adjustment.

Looking forward to your assistance.