Can no longer log negative time
Hi,
We've been using Zoho Support (now Desk) for a while. We have customers who purchase a number of support hours from us. Previously, we have tracked this by adding a positive Time Entry for the purchased hours, then logging a negative Time Entry each time they use some, allowing us to track the total remaining.
With recent updates, it's no longer possible to add a Time Entry with negative hours, which stops us from being able to do this. Is there a better way to get the same functionality we've been using? Is the validation of negative numbers something we can work around, so we can carry on using the Time Entry module this way?
regards,
Dave Moore