Greetings,

We are setting up our department structure for my company and while testing I've noticed that when a customer adds a ticket through the customer portal, it locks that ticket to a certain department and it can not be moved. Is there any way to change this? We have a main ticket queue where our field locations submit tickets and our agents then route them to the correct department, but this can not be done because of the ticket being locked to a certain department. Thanks in advance for any help or advice.