Can you avoid showing the Priority on the customer portal?
I don't want customers to select the priority. I would like to set our own internal priority based on the request.
I've created an internal priority field, which seems to work. However, when I see the requests listed I see the external priority field on the list, which the customer can select from the customer portal. I would ideally like to avoid having the customer set the priority? Can I do that? I can't seem to elect that the priority field NOT appear visible to the customer on the portal.
Also, if I can't avoid showing the priority field on the portal, how can I have the INTERNAL Priority field in the requests list instead of the customer selected one?