Cannot create an issue ticket to Zoho

Cannot create an issue ticket to Zoho

Hello,
We have been unable to send responses via our support portal for the past day. When we checked the Setup>Channels>Email page, an error shows up noting 'Unable to process your request'. This occurs on multiple browsers.

While logged into the support rep section of our support portal (https://help.papertracer.com), if I select my user account on the top right (jaldrich@hami.com), click on 'support', and fill out a request, the popup window navigates to a blank white page. This has happened before when I last needed to submit a support ticket, and if I recall, the issue ticket didn't fully go through.

Which takes me to this forum post. The last issue I had was resolved via creating a forum post.

Thank you for your time, and happy holidays,
Jason Aldrich