I have an Agent, with Role of Team Leader, and a custom profile that I call MINIMAL. This was set several days ago/
Up until about 5 minutes ago he has been able to edit tickets from within the TICKET tab, or from within the ticket itself.
Now, when he tries to Edit, he gets an error stating YOU DO NOT HAVE PERMISSION TO EDIT THIS RECORD.
I have not changed any permissions, and it appears from the profiles that he should be able to do so.
Any idea why he cannot?