Hi,

I've already checked the KB for the same problem, that is to say create a dependency at the ticket level between Category and Sub-Category, unfortunately in my case the solution doesn't work...

When I try to create the dependency, I can select "Category" as a parent field (on the same list Sub-Category also appears) but when I search for Sub-Category as a child field it is not listed (please have a look to the attached picture).

Both are pick lists, so I should be able to see Sub-Category under the child list drop down, but it's simply not there !   Funny to notice a custom field I've added (pick list) is correctly displayed as one of the potential child fields...

Thank you for your help !!

Enrico