Celebrating the power of visuals

Celebrating the power of visuals



On World Photography Day, we would like to highlight the power of visuals in customer service.
Visuals promote learning and understanding in less time. A photograph can rekindle a memory, convey more than words, and give a fresh perspective.
​How does photography connect to customer service?
In customer service, solving customer queries in less time is rewarding. While customers try to explain their challenges, an image of the issue from the customer helps the agent understand the issue better. This means a picture can be the bridge between confusion and clarity.
Images, icons, and illustrations often communicate effectively than long blocks of text. They make learning faster, instructions clearer, and connections stronger. In Zoho Desk, visual elements promote education, branding, personalization, and connection. For example, The image of corn and the scenic beauty of the rural landscape remind us of Zoho Desk's rural connect.  
On World Photography Day, let's walk through the areas where photos or images contribute to these factors.

Profile picture

Social media has provided new ways to stay connected with friends and family. Adding a real photo as your profile picture on Facebook, YouTube, or WhatsApp helps personalize digital relationships and keeps people feeling connected.
Similarly, in Zoho Desk, agents can upload pictures to their profile, and customers can do so in the help center. Letting users add their profile pictures reinforces a sense of community and encourages familiarity between peers. When people feel connected, discussions grow into conversations that build rapport, familiarity, and trust.

Image branding

Branding is the way to capture the mind share of your audience. The help center is a reflection of your brand more than a space for self-service. Add a logo, cover image, and design elements to create your banner identity. Customize your help center with the customization option for the buttons, header, foot, and widgets to provide customers with a welcoming and engaging experience in the portal.

Icons and illustrative elements

Zoho Desk eases navigation with easy to understand icons and illustration elements. In the Tickets module, you have icons for channels, status indicators, ticket assignment, ticket properties, and more. Likewise, the knowledge base provides you with an option to add a display picture for better visibility and to distinguish between departments. The accessibility control provides interactive options to help navigation be easy to make accessibility simple and easy. Such visual elements speed up understanding without needing that extra text.

Retention with visuals 

Knowledge base is an information hub to educate customers with tutorials, use cases, and information about your services. Visual learning through interactive elements like screenshots, illustration, process flow, and videos helps in knowledge retention. This transforms your help content from static instructions into easy-to-follow visual guides.

Significance of visuals in customer service

Visuals help deepen connections between brands and customers. They save time in problem solving, facilitate understanding, and give all parties confidence in their interactions by strengthening connections with users.
Like in photography, clarity and perspective matter in customer service. At Zoho Desk, we help you capture both by creating a support experience that’s vivid, lucid, and memorable as a photograph.
In the comments below, please share examples of icons, images, or illustrations which have helped you within Zoho Desk— and any other ways in which photography or other visual art have helped you in customer support. 

    • Sticky Posts

    • Register for Zoho Desk Beta Community

      With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

    • Share your Zoho Desk story with us!

      Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

    • Tip #1: Learn to pick the right channels

      Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 

    • Welcome to Zoho Desk Community - Say hello here!

      Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here

    • Webinar 1: Blueprint for Customer Service

      With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing

    • Recent Topics

    • how to change the page signers see after signing a document in zoho sign

      Hello, How can I please change the page a signer sees after signing a document in Zoho Sign? I cannot seem to find it. As it is now, it shows a default landing page "return to Zoho Sign Home". Thanks!

    • Look Up Field Type not available for events and tasks?

      Look Up Field Type not available for events and tasks?    

    • I cannot check out to Zoho People.

      When I tried to check out today, there's prompt that inhibits me to check out: To add entry in Attendance, log time for any of your jobs

    • Digest Juin - Un résumé de ce qui s'est passé le mois dernier sur Community

      Bonjour à toutes et à tous, Ce mois-ci encore, tout s’est enchaîné à toute vitesse ! On vous fait un petit récap de ce qui a marqué ces dernières semaines. Zoho RPA est une solution robuste d’automatisation des processus, conçue pour s’intégrer aux systèmes

    • Different Transaction Series for Different Types of Sales

      Is there any way I can create multiple transaction series for different type of Sales? Say B2B-001 and B2C -001 for respective type of Sales.?

    • Unable to charge GST on shipping/packing & Forwarding charges in INDIA

      Currently, tax rates only apply to items. It does not apply tax to any shipping or packing & forwarding charges that may be on the order as well. However, these charges are taxable under GST in India. Please add the ability to apply tax to these charges.

    • Customer Advance Zoho Book API

      All I could find was Customer Payment API, it does not have facility to add customer advances, where those are not linked to any invoice as such. How to do it?

    • Even though the received amount+tax is equal to or lesser than the invoice value, zoho doesnt allow to record

      Even though the received amount+tax is equal to or lesser than the invoice value, Zoho mentioned the error- you've recorded more payment than the actual invoice balance. please check again. screenshot also attached.  You've recorded more payment than

    • Multiple deductions in invoice

      I issue invoices to a customer that include multiple deductions that I would like to track in different expense accounts. But that is not possible in Zoho Books as there is only one Deduction field and even that I don't have control over to assign it

    • #BiginnersTips | How to bulk update closing dates for multiple deals in Bigin

      Hello Biginners! Keeping your CRM data accurate is crucial for any business- big or small. One key aspect is ensuring that closing dates for deals are always up to date. Why? Because if a deal is closed but not updated, your dashboards and reports would

    • 采购里出现付款通知 的错误

      采购里面出现付款通知错误，怎么调整，我找不到路径，好像是ZOHO 自动生成的，请问怎么调整

    • {"code":1002,"message":"Statement of Accounts does not exist."}

      Hello Zoho team, I faced an issue while trying to POST a sales order from sap to zoho books, using the below data packet: {   "customer_id": "4322967000027451968",   "line_items": [     {       "item_id": "2154170000010847685",       "rate": "752.00",

    • Add Custom Fields only in Customer module and not on supplier module!? Is not there a way to do that!?

      I am trying to create custom fields on clients module but it also gets created on suppliers module; which of course does not make sense at all as a lot of custom fields are client or supplier specific but never both. I am missing something? This seems

    • Logging website service fees

      Hello, I do a lot of freelance work on sites like Upwork and Wyzant and others and those companies take a small cut from what I pay or what I earn and I am wondering what is the correct way to log this in my books. For example if I charge $55 per hour

    • How do i clear a liability account without making a payment?

      I have a liability account with a provision for an expected bill from previous years. However the bill never arrived and the provision/liability account with Cr balance has been carried forward for many years now. How do i know clear the provision made

    • 2 Transactions for single Expense

      I have make 2 payments and have 1 Invoice containing both the items. My Bank Feeds show 2 Transactions, How can i associate them with Single Expense? I tried adding them to Advance Payment, but advance payment I can only apply to Bills It seems. Why cant

    • Everything AI in Zoho Recruit – Webinar Recording Available!

      AI is transforming the way recruiters find, engage, and hire top talent. In our latest webinar, we explored how Zoho Recruit’s AI-powered features can help streamline hiring, automate workflows, and improve decision-making. Missed the session? No worries

    • Introducing the FTP task in Deluge

      Hello everyone, We're excited to announce the launch of the FTP task, a powerful addition to Deluge that enables you to effortlessly transfer files between various Zoho apps and your own servers. Unlike the invokeUrl task, which supports various HTTP

    • The Social Wall: June 2025

      Hello everyone, We’re back with June Zoho Social highlights. This month brought some exciting feature updates—especially within the Social Toolkit—to enhance your social media presence. We engaged with several MSME companies through community meet-ups

    • Custom widgets on Zoho one dashboard

      Is it possible to create custom widgets on the Zoho One dashboard? I see there is a widget name My Open Tickets to display open tickets in my view, but I would also like to have a widget to display unassigned tickets. A widget to display unfinished projects

    • Data privacy concerns

      Does Zoho team have access to my data in the database e.g. Balance Sheet, Bank account transactions, Profit & Loss statement etc.

    • Ability to Remove/Change Zoho Creator Admins via Zoho One Interface

      Dear Zoho One Team, Greetings, We would like to request a feature enhancement in Zoho One. Currently, it is not possible to remove or downgrade a user with the Admin role in Zoho Creator from the Zoho One admin interface. Unlike other Zoho apps where

    • Zoho Sheets

      Are they ever going to set up the feature "where I left off" just as you can do in Microsoft Excel online ? For me that is the only feature missing from Zoho sheets other than that I think they are terrific and use them every day. I only occasionally

    • Canvas Detail View Related List Sorting

      Hello, I am having an issue finding a way to sort a related list within a canvas detail view. I have sorted the related list on the page layout associated with the canvas view, but that does not transfer to the canvas view. What am I missing?

    • Mass Update in Zoho CRM

      Hello, I want to update my past update records by using deluge on some conditions. anyone can please tell me how can I do it.

    • Admin asked me for Backend Details when I wanted to verify my ZeptoMail Account

      Please provide the backend details where you will be adding the SMTP/API information of ZeptoMail Who knows what this means?

    • Action requested: Retain your sales journey configuration in Path Finder

      Dear Customers, We hope you're well! As you might know, we're completely overhauling our journey management suite, CommandCenter, and are in the last leg of it. As a means of getting ready to go live, we will be announcing a series of requests and updates

    • search layout in new version

      Hello where is the menu for customizing search fields (module search layout) in the new zoho version (2016) ?? thanks nono

    • Zoho Marketplace Analytcis

      Hi Team, Our Zoho Marketplace Dashboard is not showing any data. What do you think we could do?

    • if i have zoho one can i upgrade some of my staff from crm to crm plus within my organisation?

      if i have zoho one can i upgrade some of my staff from crm to crm plus within my organisation? Or because I have many licenses of ZOHO ONE , IF I upgrade some staff to ZOGO CRUM PLUS. they will not be on the same organisat

    • The problem with Commerce ownership changing

      Hi, I am changing the ownership of the company and trying to delete the previous user-owner. I changed the owner of the company from user Tatiana to user Eugene. Eugene is the owner of the organization. It's OK. I am now trying to remove the user Tatiana.

    • Secondary Emails

      I am having issues deleting a secondary email address from a couple of our users and need help. When in Directory, manage email addresses, I click the trash icon by the email address and confirm I am trying to delete the email. I click continue and I

    • Kaizen #121 : Customize List Views using Client Script

      Hello everyone! Welcome back to another interesting Kaizen post. In this post, we can discuss how to customize List Views using Client Script. This post will answer the questions Ability to remove public views by the super admin in the Zoho CRM and Is

    • Page Layouts for Standard Modules like CRM

      For standard modules like quotes, invoices, purchase orders, etc, it would be a great feature to be able to create custom page layouts with custom fields in Zoho Books similar to how you can in Zoho CRM. For example, and my current use case, I have a

    • Zoho Books | Product updates | June 2025

      Hello Users, We’ve rolled out new features and enhancements in Zoho Books, from the option to record advances for purchase orders to dynamic lookup fields, all designed to help you stay on top of your finances with ease. Introducing Change Comparators

    • Widget Upload to CRM Fails with “Page Not Found” – Even with Correct Index Path

      I'm building a simple widget to export Contact data to CSV in Zoho CRM, triggered via a custom button. The widget uploads cleanly, appears in the widget list, and is successfully assigned to a Contact detail view via a custom button. But when clicked,

    • Account disabled

      I have an issue I need help with. Whilst trialing ZOHO CRM I created the following: Account1 (-------------) using m__ame@m__rg___s__i__.___.__ and 2 personal emails Account2 (-------------) using a personal email and 2 users _al__1@______________._o_.__

    • How can we manage the tags in ticket

      Allowing agents to use Tags indiscriminately can cause havoc. We could not find tag management where 1. The admin can create Tags beforehand for use by Agents 2. Permission can be allocated which roles/profiles can use existing tags or add new tags 3.

    • Feed Notifications filter?

      I'd like to have filter settings for Feed Notifications just like we have for Personal Email. If someone dumps a bunch of files into a project, we get a notification for every file!

    • Custom fields and filters for Timesheet

      HI Zoho Projects team. IT would be great and useful if we can add custom fields to the Timesheet design And is needed more options for filtering the timesheet dashboard, like "Milestones" and task list asociated to the record. Thank you

    • Next Page