Celebrating the power of visuals

Celebrating the power of visuals



On World Photography Day, we would like to highlight the power of visuals in customer service.
Visuals promote learning and understanding in less time. A photograph can rekindle a memory, convey more than words, and give a fresh perspective.
​How does photography connect to customer service?
In customer service, solving customer queries in less time is rewarding. While customers try to explain their challenges, an image of the issue from the customer helps the agent understand the issue better. This means a picture can be the bridge between confusion and clarity.
Images, icons, and illustrations often communicate effectively than long blocks of text. They make learning faster, instructions clearer, and connections stronger. In Zoho Desk, visual elements promote education, branding, personalization, and connection. For example, The image of corn and the scenic beauty of the rural landscape remind us of Zoho Desk's rural connect.  
On World Photography Day, let's walk through the areas where photos or images contribute to these factors.

Profile picture

Social media has provided new ways to stay connected with friends and family. Adding a real photo as your profile picture on Facebook, YouTube, or WhatsApp helps personalize digital relationships and keeps people feeling connected.
Similarly, in Zoho Desk, agents can upload pictures to their profile, and customers can do so in the help center. Letting users add their profile pictures reinforces a sense of community and encourages familiarity between peers. When people feel connected, discussions grow into conversations that build rapport, familiarity, and trust.

Image branding

Branding is the way to capture the mind share of your audience. The help center is a reflection of your brand more than a space for self-service. Add a logo, cover image, and design elements to create your banner identity. Customize your help center with the customization option for the buttons, header, foot, and widgets to provide customers with a welcoming and engaging experience in the portal.

Icons and illustrative elements

Zoho Desk eases navigation with easy to understand icons and illustration elements. In the Tickets module, you have icons for channels, status indicators, ticket assignment, ticket properties, and more. Likewise, the knowledge base provides you with an option to add a display picture for better visibility and to distinguish between departments. The accessibility control provides interactive options to help navigation be easy to make accessibility simple and easy. Such visual elements speed up understanding without needing that extra text.

Retention with visuals 

Knowledge base is an information hub to educate customers with tutorials, use cases, and information about your services. Visual learning through interactive elements like screenshots, illustration, process flow, and videos helps in knowledge retention. This transforms your help content from static instructions into easy-to-follow visual guides.

Significance of visuals in customer service

Visuals help deepen connections between brands and customers. They save time in problem solving, facilitate understanding, and give all parties confidence in their interactions by strengthening connections with users.
Like in photography, clarity and perspective matter in customer service. At Zoho Desk, we help you capture both by creating a support experience that’s vivid, lucid, and memorable as a photograph.
In the comments below, please share examples of icons, images, or illustrations which have helped you within Zoho Desk— and any other ways in which photography or other visual art have helped you in customer support. 

    • Sticky Posts

    • Register for Zoho Desk Beta Community

      With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

    • Share your Zoho Desk story with us!

      Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

    • Tip #1: Learn to pick the right channels

      Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 

    • Welcome to Zoho Desk Community - Say hello here!

      Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here

    • Webinar 1: Blueprint for Customer Service

      With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing

    • Recent Topics

    • What Is ZOHO-Workplace? Why was I charged?

      Hi, Today my PayPal account was charged $12.72 for ZOHO-Workplace. The transaction ID is 15S32484H3826544W. What is this charge for? It is the first time I am seeing it.

    • Building a custom site

      do we have an option in Zoho to build custom sites like adding custom functionalities? want to make a site like https://trackscourier.com/jnt-tracking-ph/. Is it doable? Please assist.

    • Missing Payload Details

      Hi All, Does anyone know how to fix missing webhook payload data in the next step of the flow? Payload comes into the webhook -- All details here When i go to use the webhook data in the next step -- the majority of the payload data is missing

    • Numeric options in Decision

      Zoho really needs to add options for numeric comparisons in the Decision action. These are the ones that should be implemented: Greater than Less than Greater than or equal to Less than or equal to Equal to (although this is actually handled already)

    • Supercharge your VoC analyses with data from anywhere: Modules are now sources for VoC

      Dear customers, We hope you're well! Your customers talk about your brand, praise your service, criticize your offerings, or promote your business—literally from anywhere on the internet—and it has become strategically necessary to factor in all possible

    • Nouveautés Zoho Flow - Intégration SAP S/4HANA et SAP HANA

      Bonne nouvelle! Deux applications très attendues dans la galerie d’intégrations de Zoho Flow sont désormais disponibles : ✨ SAP S/4HANA ✨ SAP HANA Que vous gériez des opérations d’entreprise ou des systèmes de données, ces intégrations vous permettent

    • Record/edit view to pop-up simultaneously with button click from report of a different form

      I have two forms: Form A & Form B. Form B contains all of the same fields of Form A, plus a few additional fields. I've created a button in the report view of Form A that creates a new record in Form B and populates all the applicable fields, (I've posted the code I used below), but visually nothing happens on the screen. If I want to finish filling out the remaining fields in Form B, I have to navigate to the report and open the record. How do I get this new record to just pop-up when I click the

    • How to get NSE/BSE Stock Prices in Zoho sheets?

      I've been looking for a function that provides me with the NSE/BSE listed stocks price in Zoho Sheets like GOOGLEFINANCE in Google sheets, but I found none. Please help if there is any way to het stock prices?

    • INVOICE DONT HAVE AN INCOME ACCOUNT FIELD TO POST TRANSACTIONS

      INVOICE DON'T HAVE AN INCOME ACCOUNT LIKE THE EXPENSE ACCOUNT FIELD IN THE EXPENSE MODULE. PLEASE CAN YOU TELL ME WHAT TO DO TO ADD THIS FIELD AND FUNCTION TO POST IT TO THE RIGHT INCOME ACCOUNT. THANK YOU VERY MUCH

    • Error in Deluge script, but all should be OK

      I get an error when using the following deluge script (sensitive info changed with ***). This script should parse a projectnumber out of the subject or body text and put it in a custom field of the ticket. The error: Validation failed for the condition

    • Problems with clipboard paste into ticket comments

      Problem as title. Using Chrome get to paste contents of clipboard but submit gives 'you've exceeded the character limit of 30,000 for this comment' irrelevant of actual number of characters. Edge just pastes txt 'undefined' irrelevant of actual contents of clipboard All other areas of Zoho desk work fine with clipboard paste (i.e. new ticket description) it's just comments on existing tickets that seem to have problem. Was all working fine until early yesterday (14th) Client is Windows 10 Pro 1803

    • Mapping Issue

      since, Tickets are already mapped with the Requestors and when we map Requestors with Organization, then Tickets are not visible under that Organization. Kindly solve this issue.

    • New features and improvements in Desk's integration with Zia powered by GPT 

      Hi everyone, We’re pleased to announce several new enhancements in Zia Powered by GPT integration. These updates bring more customization options, improved response generation, and additional language support. Below is an overview of the enhancements

    • Painéis do Zoho CRM ajudam na Gestão Comercial?

      A gestão do departamento comercial é uma questão fundamental para qualquer empresa. Uma boa gestão proporciona previsibilidade, alinhamento e melhores resultados. Acredito que todos que adquirem uma plataforma de CRM buscam uma gestão ágil e eficiente

    • Adding transferwise.com as an online payment method

      Hi, I am not a fan of using Paypal or google pay, can we look at introducing transferwise.com as a payment method as i think it will work better in the corporate world. https://transferwise.com/ Cheers

    • How to Bulk-Update Sales Orders in CRM

      Hi - I need to bulk update existing sales orders with dates from our ERP of when the sales orders were created. I made a date field on the Sales Order module where I want to insert that data. I can't Mass Update because I am not updating the fields to

    • How do mass change start date and end date?

      You can mass do everything else, so maybe I'm missing something. But if I have a bunch of tasks and want to assign multiple tasks within a date set, how do I do that without doing them one by one?

    • Announcing New Features in Trident for macOS (v.1.2.0)

      Hello Community, Trident for macOS has quite a few new features that will improve your business email communication. Let's take a quick look at them. Creating templates Earlier, you could save email drafts as templates in Trident. With the current update,

    • Products in time entry

      Morning, Is there a way to add the product field to the time entry layout? Giving us the ability to identify a product per time entry. Thanks Rudy

    • Zoho.eu and U.S. Cloud Act? Can U.S. request Zoho.eu data?

      Given the current political situation in the U.S. and possible near future implications for data privacy and security, I am curious about Zoho’s obligation to comply with the U.S. cloud act or other U.S. requests for private customer information from

    • Zoholics Europe Awards

      We're excited to announce that at this year's Zoholics events across Europe, we're holding customer awards for the first time ever! This is your chance to shout about the amazing things you've created, connected, or achieved with Zoho's developer application!

    • Why "balance due" for the VOIDED INVOICE is not zero?

      We wonder why the "balance due" for the VOIDED INVOICE is not zero? For example our case, we issued invoice for a client for MYR1000, then after client request for cancellation. Client haven't make payment yet. So we marked the invoice as void. We think

    • Format handling error

      Hi, I'm having an issue when merging a document using a custom function when with decimal numbers. In my template preview, it's seems correct ,but when I do the merge and attach the file to a record, all types of docs aren't displaying the number correctly.

    • Announcing New Features in Trident for macOS (v.1.20.0)

      Hello everyone! Trident for macOS is here with interesting features and enhancements to elevate your workplace communication and productivity. Let's take a quick look at them. Change the "From" email address easily. When composing or replying to an email,

    • Announcing new features in Trident for Windows (v.1.27.6.0)

      Hello Community, Trident for Windows is here with exciting new features to elevate your email communication. Let’s dive into what’s new! View and manage .pst files. A .pst (Personal Storage Table) file is an Outlook Data Storage file format for storing

    • Email limit reached

      I'm assessing whether zoho crm will work for our startup, however I tried to send emails to my leads and after 12 emails got the notification that email limit has been reached. That is ridiculously low. Whats wrong and how can you fix that. I am still

    • Importing Into Zoho CRM

      Do you have a list in Excel that you would like to import into Zoho CRM? If your administrator has not restricted your ability to import, the process is fairly easy to accomplish, but understanding the options can make everything go smoother. First you may need to prepare the spreadsheet Remove any extra rows from the top of the spreadsheet, like titles or blank lines. Row 1 should be the column headers. Row 2 should be where the data starts. Make sure that there is a column for any required fields

    • Analyze the Name of the Deal Owner and Created by

      I need to display the Name of the User who created a deal and the Deal Owner. Since both fields are lookups to the same table (Users), it defaults to the user record of the Deal Owner and I cannot display the name of who created it. I can generate the

    • Date Import Problems

      I'm trying to import products from csv/xls files, but I can't get the Sales Start Date field to import. I know the import is working because all the other information is imported, but the Sales Start Date field is left empty. I think it must be a format

    • Canvas and Related lists

      Hi, As much as I like canvas, when adding in a asection with related lists,it doesnt mimic the same functionality as the standard view within the CRM e.g left hand panel will show the module and total number of records. Is there a way of indicating this

    • New Search Function

      Hey Team, The search function updated in our CRM about a week ago, so I assume it was an automated update across Zoho. It no longer displays leads/deals etc in Chronological order so that the most recently created or updated is the first to display which

    • Problem with the "Search" function

      Hi, I've been using Workdrive for a few days and lately, the files I added in Workdrive don't appear in the search. It looks like my latest files aren't indexed. Are you aware of this issue ? 

    • [Webinar] Deluge Learning Series - AI-Powered Automation using Zoho Deluge and Gemini

      We’re excited to invite you to an exclusive 1-hour webinar where we’ll demonstrate how to bring the power of Google’s Gemini AI into your Zoho ecosystem using Deluge scripting. Whether you're looking to automate data extraction from PDFs or dynamically

    • Getting error "invalid warehouse_id" when trying to update any transaction in Zoho books

      I got a message from Zoho saying that the Warehouse and Branch has been merged into one category "Locations" Once I migrated to this setup I was no longer able to edit any invoice / create creadit notes - got an error saying "invalid warehouse_id" I never

    • Return "kit_quantity" when fetching Kit items via "List all the items" API call

      I have been appreciating the new Kits feature quite a bit, it is exactly what we were looking for in Zoho to solve many pain points. However, there is 1 problem I am running into and that is the fact there is no stock information that can be pulled for

    • Automating Pricing in Zoho Inventory Based on Brandline Quantity

      I am currently setting up my Zoho Inventory system and would like to implement an automatic pricing feature for sales orders. We have created a custom field called "brandline" for our items. All products with the same brandline value should have the same

    • Tags with Zapier

      Maybe I'm missing something....I hope so... Using tags for triggers is a key need.  This prevents us from having a ton of different lists. I am trying to find out how to add a tag using zapier when someone makes a purchase....but it doesn't seem to be

    • Print & PDF Support for Composite items

      There needs to be a way to print a composite item showing all the components, qty & images.

    • Build custom AI solutions with Catalyst’s QuickML capabilities in CRM

      Hello everyone, We’re thrilled to announce an improvement for our Zoho CRM Enterprise users: the ability to create custom AI solutions using Catalyst’s QuickML directly from Zoho CRM. As you may already know, Zia, Zoho CRM’s AI-powered assistant, offers

    • We cant create a custom function

    • Next Page