Need the ability to change a ticket requestor.

Who the ticket belongs to

We use Zoho to communicate to our employees in a quick efficient manner, they submit via email and we reply.

They at times when another employee may send on behalf of.. (angels machine is down, or peters email is not working) in either instance the issue could very well be sent from someone else. 

This is day 2 of going live, and really want to make these features work seamlessly for our team before we incorporate the rest of our larger teams.