Right now when a email is sent out from our support email, like when ticket is created or closed, its header info looks like this:

Carriage Services < support@carriageservices.zohosupport.com>

We are trying to make it less vague and have it say something like "Carriage Services Helpdesk" but I can not figure out how to do this. I have changed the department name that the email is attached to and I've changed the friendly name to reflect what we are looking for.

Any help will be greatly appreciated.

Thanks

Derek