Comments not being recieved & same notifications being recieved every hour

Comments not being recieved & same notifications being recieved every hour

Hi Zoho Team,

My some of our clients have informed us that they are receiving the same ticket notifications over and over. Some are receiving it on the hour.

Also, some clients are not receiving the reply/comments that we made public which is causing issues as we are now missing SLA's due to the clients not responding to messages they are not receiving even though we have sent a reply.

Please could some look into this and let us know why this is happening and also correct this.

Regards,
Dwayne