Communication et collaboration : quel intérêt pour vous ?

Communication et collaboration : quel intérêt pour vous ?



Traiter des problèmes complexes, encourager la créativité et favoriser les solutions collaboratives est universel dans le monde des affaires aujourd'hui. Zoho One se donne pour objectif d'aider les entreprises à y parvenir en permettant à toutes les équipes de travailler ensemble, sans effort. Une collaboration efficace au travail aura un effet positif sur votre équipe et votre organisation. En effet, la collaboration en entreprise fait passer le travail d’équipe à la vitesse supérieure, notamment en permettant à vos collègues d’unir leurs compétences, atouts et idées pour atteindre un objectif commun.
 
La communication au sein des équipes est l'un des aspects les plus fondamentaux de la collaboration. Elle est essentielle pour produire un travail d'équipe de qualité : les équipes travaillent ensemble pour trouver de nouvelles idées et pour réaliser des projets ambitieux. Même la plus petite équipe accomplit donc davantage lorsque ses membres agissent ensemble que lorsque chacun travaille de son côté. De plus, elle permet de développer la confiance, de créer une camaraderie entre les membres de l'équipe, de maintenir voire booster le moral et de favoriser l'engagement des employés au travail. La communication en équipe offre plusieurs autres avantages, notamment la possibilité d'encourager la créativité et d'augmenter la productivité.
 
La collaboration d’équipe se présente de différentes manières selon les responsabilités des uns et des autres :
  • Les chefs d'équipe qui travaillent bien ensemble en tant qu'équipe répartissent mieux le travail. Ils peuvent mettre en valeur et enrichir les compétences de leurs subordonnés et les aider à progresser.
  • Les collaborateurs individuels peuvent communiquer plus efficacement avec leur équipe et travailler en synergie pour réaliser les initiatives clés.
  • Enfin, les collaborateurs transversaux doivent collaborer efficacement en tant qu'équipe pour que leur travail soit harmonieux.

Les valeurs fondamentales de la collaboration d’équipe

Un travail d'équipe efficace se fonde sur les valeurs suivantes :
  • Transparence : la clarté de la communication est essentielle. Partager clairement les opinions, les idées et les priorités, même si votre équipe n'est pas toujours d'accord sur tout, permet d'éviter les conflits et les malentendus.
  • Confiance : il faut que les membres de votre équipe se sentent à l'aise si vous voulez qu'ils apportent leurs idées et leurs compétences uniques au groupe. Soyez sûr qu'ils savent que vous avez leurs intérêts à cœur et que vous croyez en leurs capacités.
  • Efficacité : le degré de collaboration de votre équipe n'est pas nécessairement lié au temps passé ensemble. Ce qui compte, c'est la gestion de ce temps. Des réunions ou des rapports courts et précis aident vos collègues à accomplir leurs tâches dans les temps.
  • Responsabilité : établissez un point avec votre équipe et veillez à ce que chaque membre se sente responsable de son travail. Si l'un d'eux ne respecte pas les délais ou ne fournit pas la qualité de travail attendue, essayez d'identifier le problème et aidez-le à atteindre ses objectifs à l'avenir.
  • Positivité : il arrive que les projets d'équipe ne se déroulent pas toujours bien. Celles qui surmontent les échecs et démarrent de nouveaux projets avec une attitude positive ont les meilleures chances de réussite à long terme.

Différents modes de collaboration

  • Partage/ stockage de fichiers  - L'un des principaux obstacles à la collaboration entre équipes reste la recherche perpétuelle de documents ou l'attente d'une réponse par e-mail pour accéder à un fichier. Les outils de partage de fichiers centralisés permettent à votre équipe de disposer d'une base de connaissances partagée et d'accéder aux fichiers qui y sont stockés en quelques clics.
  • Communication - Comment votre équipe communique-t-elle à l’heure actuelle ?  Par e-mail, chat, appels (audio/vidéo) ou directement en face à face ? Pour bien travailler en équipe, chacun doit pouvoir communiquer rapidement pour accomplir des tâches simples ou même simplement pour passer un bon moment en compagnie de l'autre. Pour être efficaces, les membres de l'équipe doivent être en contact régulier (sans nécessairement se parler constamment), surtout en cas de télétravail. Le fait d'avoir des réunions ou de se voir de temps en temps constitue une bonne base de communication.
La collaboration requérant différents modes donc différents outils vous amènerait à démultiplier vos applications : Zoom, Teams, Gmail, Outlook, etc. Or avec une seule plateforme Zoho One, votre équipe peut communiquer et collaborer via ces différents modes, que ce soit par chat, par e-mail, par appels audio/vidéo ou même par un réseau social interne, et faire du travail quotidien un exercice convivial.
 
Dans les prochains articles, nous verrons comment Zoho One vous permet d'optimiser la communication et la collaboration par différents moyens, à travers une seule et même plateforme.
 
N'hésitez pas à nous faire part de vos suggestions dans la partie commentaires ci-dessous.
 
L'équipe Zoho France

    • Sticky Posts

    • Collaboration sans faille avec Zoho One

      Bonjour à tous, Dans cet article nous allons voir comment Zoho One permet une collaboration à différents niveaux .       La façon dont nous travaillons évolue. À mesure que les entreprises se mondialisent, la plupart des activités sont menées en équipe.

    • Recent Topics

    • ResponseCode 421, 4.7.0 [TSS04] Messages from 136.143.188.51 temporarily deferred due to user complaints

      Had email bounce. Let me know if you can fix this. Thanks. Michael

    • Zoho Canvas - Custom templates for related lists

      Hi, I see that the example pages load always one of our related lists in a custom template, but I dont know how to work with that:  1) How can i make my own custom templates for related lists?  2) Where and how can i check out existing custom templates?

    • Automation #15: Automatically Adding Static Secondary Contacts

      Rockel is a top-tier client of Zylker traders. Marcus handles communications with Rockel and would like to add Terence, the CTO of Zylker traders to the email conversations. In this case, the emails coming from user address rockel.com should have Terence

    • New Zoho triggers Google Dangerous flag due toabnormal charcters

      Just signed up and doing my first email test. I sent it to my google email account but it got flagged as Dangerous" due abnormal characters. My DNS setup looks ok. Page snips attached Help Please Thanks, Rick DC PowerWorld

    • Is there a API to fetch tasks in a Board/Section

      I am writing a scheduled function that retrieves all the tasks and send an reminder on cliq. I cannot seem to find a API to fetch tasks (by user / board / section) What are the way to fetch tasks?

    • Having trouble fetching contents of Zoho Connect Feeds using the API, requesting alternative API documentation.

      I'm trying to retrieve feed/post data from Zoho Connect using the API but facing challenges with the current documentation. What I've tried: OAuth authentication is working correctly (getting 200 OK responses) Tested multiple endpoints: /pulse/nativeapi/v2/feeds,

    • Adding an Account Name to Tasks/Reminders

      Does anyone know how to add the related account name to a task?  When we look at the list of activities and when the reminders pop up, there is no way of quickly seeing who the account is. 

    • Triggering Zoho Flow on Workdrive File Label

      Right now Im trying to have a zoho flow trigger on the labeling/classification of a file in a folder. Looking at the trigger options they arent great for something like this. File event occurred is probably the most applicable, but the events it has arent

    • SendMail to multiple recipients

      Hi, I'm trying to send an email to a list of recipients.  Right now the "to" field is directed to a string variable. (List variables won't work here). In the string variable, how can I make it work? trying "user@app.com;user2@app.com" or "user@app.com; user2@app.com" just failed to send the emails. Ravid

    • Populate drop down field from another form's subform

      Hello, I found how to do that, but not in case of a subform. I have a Product form that has a subform for unit and prices. A product might have more than one unit. For example, the product "Brocoli" can be sold in unit at 3$ or in box of 10 at 25 $. Both

    • Usar o Inventory ou módulo customizado no CRM para Gestão de Estoque ?

      Minha maior dor hoje em usar o zoho é a gestão do meu estoque. Sou uma empresa de varejo e essa gestão é fundamental pra mim. Obviamente preciso que esse estoque seja visível no CRM, Inicialmente fiz através de módulos personalizados no próprio Zoho CRM,

    • Signup forms behaviour : Same email & multiple submissions

      My use case is that I have a signup form (FormA) that I use in several places on my website, with a hidden field so I can see where the contact has been made from. I also have a couple of other signup forms (FormB and FormC) that slight differences. All

    • getting error in project users api

      Hello, I'm getting a "Given URL is wrong" error when trying to use the Zoho Projects V3 API endpoint for adding users to a project. The URL I'm using is https://projectsapi.zoho.com/api/v3/portal/{portalid}/projects/{projectid}/projectusers/ and it's

    • Change total display format in weekly time logs

      Hi! Would it be possible to display the total of the value entered in the weekly time log in the same format that the user input? This could be an option in the general settings -> display daily timesheet total in XX.XX format or XX:XX.

    • Different Company Name for billing & shipping address

      We are using Zoho Books & Inventory for our Logistics and started to realize soon, that Zoho is not offering a dedicated field for a shipping address company name .. when we are creating carrier shipping labels, the Billing Address company name gets always

    • How to display historical ticket information of the total time spent in each status

      Hi All, Hoping someone can help me, as I am new to Zoho Analytics, and I am a little stuck. I am looking to create a bar chart that looks back over tickets raised in the previous month and displays how much time was spent in each status (With Customer,

    • Zoho Projects iOS app update: Global Web Tabs support

      Hello everyone! In the latest version(v3.10.10) of the Zoho Projects app update, we have brought in support for Global Web Tabs. You can now access the web tabs across all the projects from the Home module of the app. Please update the app to the latest

    • Zoho Community Weekend Maintenance: 13–15 Sep 2025

      Hi everyone, We wanted to give you a heads-up that Zoho Community will undergo scheduled maintenance this weekend. During this period, some community features will be temporarily unavailable, while others will be in read-only mode. Maintenance Window:

    • Agent Performance Report

      From data to decisions: A deep dive into ticketing system reports An agent performance report in a ticketing system provides a comprehensive view of how support agents manage customer tickets. It measures efficiency and quality by tracking key performance

    • Show both Vendor and Customers in contact statement

      Dear Sir, some companies like us working with companies as Vendor and Customers too !!! it mean we send invoice and also receive bill from them , so we need our all amount in one place , but in contact statement , is separate it as Vendor and Customer, 

    • URL validation

      We use an internal intranet site which has a short DNS name which Zoho CRM will not accept.   When attempting to update the field it says "Please enter a valid URL". The URL I am trying to set is http://intranet/pm/ Our intranet is not currently setup with a full DNS name and given the amount of links using the shortname probably isn't a feasible change for us.

    • Pourquoi dans zohobooks version gratuite on ne peut ajouter notre stock d'ouverture??

      Pourquoi dans zohobooks version gratuite on ne peut ajouter notre stock d'ouverture ??

    • How can I adjust column width in Zoho Books?

      One issue I keep running into is as I show or hide columns in reports, the column widths get weird. Some columns have text cut off while others can take a fourth of the page for just a few characters. I checked report layout guides and my settings, but

    • Invalid value passed for file_name

      System generated file name does not send file anymore - what is the problem?

    • Custom Function for Estimates

      Hey everyone, I was wondering if there was a way to automate the Subject of an estimate whenever one is created or edited: * the green box using following infos: * Customer Name and Estimate Date. My Goal is to change the Subject to have this format "<MyFirm>-Estimate

    • This domain is not allowed to add. Please contact support-as@zohocorp.com for further details

      I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is the

    • Search in module lists has detiorated

      Every module has a problem with the search function :-/

    • YouTube Live #1: AI-powered agreement management with Zia and Zoho Sign

      Hi there! We're excited to announce Zoho Sign’s first YouTube live series, where you can catch the latest updates and interact with our Zoho Sign experts, pose questions, and discover lesser-known features. We're starting off by riding the AI wave in

    • Search in module lists has detiorated

      Every module has a problem with the search function :-/

    • Sales Receipts Duplicating when I run reports why and how do we rectify this and any other report if this happens

      find attached extract of my report

    • Add Zoho Forms to Zoho CRM Plus bundle

      Great Zoho apps like CRM and Desk have very limited form builders when it comes to form and field rules, design, integration and deployment options. Many of my clients who use Zoho CRM Plus often hit limitations with the built in forms in CRM or Desk and are then disappointed to hear that they have to additionally pay for Zoho Forms to get all these great forms functionalities. Please consider adding Zoho Forms in the Zoho CRM Plus bundle. Best regards, Mladen Svraka Zoho Certified Consultant and

    • Bigin: filter Contacts by Company fields

      Hello, I was wondering if there's a way to filter the contacts based on a field belonging to their company. I.e.: - filter contacts by Company Annual Revenue field - filter contacts by Company Employee No. field In case this is not possibile, what workaround

    • Has Zoho changed the way it searches Items?

      Right now all of our searches have broken and we can no longer search using the SKU or alias. It was fine last night and we came in this morning to broken.....this is impacting our operations now.

    • Refunds do not export from Shopify, Amazon and Esty to Zoho. And then do not go from Zoho inventory to Quickbooks.

      I have a huge hole in my accounts from refunds and the lack of synchronisation between shopify , Amazon and Etsy to Zoho ( i.e when I process a refund on shopify/ Amazon or Etsy it does not come through to Zoho) and then if I process a manual credit note/

    • CRM->INVENTORY, sync products as composite items

      We have a product team working in the CRM, as it’s more convenient than using Books or Inventory—especially with features like Blueprints being available. Once a product reaches a certain stage, it needs to become visible in Inventory. To achieve this,

    • Zoho Calendar not working since a few days

      Hey there, first off a minor thing, since I just tried to enable the Calendar after reading this in another topic (there was no setting for this though) : For some reason my current session is showing me based in New York - I'm in Germany, not using a

    • Monthly timesheet, consolidation of time by project

      I have time logs for various jobs for project. Is it possible to consolidate the time spent for each job, when I am generating a timesheet for a month? I am getting the entries of jobs done on each day when I generate a timesheet for a month For example

    • Building a Strong Online Identity with G-Tech Solutions

      In today’s fast-moving world, having a strong online identity is essential for every business. https://gtechsol.com.au helps businesses establish a digital presence that reflects their vision and values. By focusing on innovation and quality, they create

    • Sending emails from an outlook account

      Hi, I need to know if it's possible to send automatic emails from an Outlook account configured in Zoho CRM and, if so, how I can accomplish that. To give you some context, I set up a domain and created a function that generates PDF files to be sent later

    • Struggling with stock management in Zoho CRM – is Zoho Inventory the solution?

      My biggest pain point today with Zoho is inventory management. I run a retail business and reliable stock management is absolutely critical. Obviously, I need this inventory to be visible inside the CRM. At first, I tried handling it through custom modules

    • Next Page