Backorder process review - Automating Removal of Sales Order from "On Hold" When PO is Received

Backorder process review - Automating Removal of Sales Order from "On Hold" When PO is Received

Hello Zoho Inventory Team,

Currently, sales orders in On Hold status are released only when the bill for the purchase order is created. In our workflow, it would be much more efficient if the sales order could automatically move out of On Hold as soon as the related purchase order is marked as Received, rather than waiting until the bill is generated.

This change would better align with how we manage inventory and customer fulfillment, since the physical goods are already available once the PO is received, regardless of billing status.

Would it be possible to enable this option, either as a configurable setting or as a feature enhancement? It would significantly streamline order fulfillment and reduce delays for businesses that separate inventory receipt from billing workflows.

Looking forward to your thoughts.

Thank you,

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