I have subscribed for Zoho Support Premium for 16 users. All my users can see and operate email requests, but one of them cannot see any email content. He can see all email headings but when he clicks on that to open, a message saying "content not available" appears. He is in the same profile and role of other agents. I tried by disabling his id and creating a new one, the problem is persistant. 

Please suggest help ASAP. I am stuck!!

Regards.

Swapan