Issue: when we click Close Support Request button or Send and CLose when emailing, the ticket status ends up as canceled. The customer receives the cancellation notice and there is confusion that ensues. |
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Greetings Zoho CRM Plus Support!
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hello
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Hello
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Did you see my question?
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yes
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Let me check
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Sorry for the delay Jay
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9:24 PM |
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Have you set up any Workflow rules ?
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not that involve the status cancel
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Can you please send me the screenshot of the status
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im sorry
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one momeny
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i'm on a support call too :-)
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9:47 PM |
| Jay Larson is sharing a file with you. cancelled.mp4 - (Size:8.31 MB) | 9:50 PM |
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there is a video of the behavior
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Let me check]
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Are you on call with the support ?
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10:05 PM |
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Or can I take remote access ?
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10:06 PM |
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Please go to Setup >> Ticket status >> Check the status you have set there
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10:16 PM |
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you can take remote access - im off my call
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o,
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10:22 PM |
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I'm at the ticket statuses
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Send me a screenshot of that page
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Are you there ?
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10:37 PM |
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It looks like you have left the session or are away from your desk, so I am ending this session. Please don't hesitate to contact us anytime; we will be happy to assist you.
Have a good day. |