Hi,

we have Zoho Desk and Zoho Projects in place.

Customers submit tickets on Zoho Desk, after reviewing they are to be converted to a Task in Zoho Projects, and associated to the relevant project. We dont use tasks in Zoho Desk, and unfortunately cant bypass or deactivate this functionality.

Converting a ticket to Projects in this way doesnt go very well, as most of the parameters are not synced and have to be added to Projects manually. On top of that, a task converted this way gets added to a new task list and then has to be moved to the correct task list / milestone manually.

Are there ways to improve the syncronization and reduce the manual work related to Task creation and management?

Is it possible to bypass creating Tasks in Desk first?

Br,

Sven