My backup solution will send me automated emails whenever a workstation goes from a status of "healthy" to a status of "troubled", and then send me another email whenever they go back to "healthy". I have it forwarding these to my support inbox, and it automatically generates a Zoho Desk ticket.

Is there a way to write a workflow on ticket creation, based on the ticket subject, to merge the two tickets it generates, and then close the new ticket?

The email i receive has this subject line for each, that will be identical : "The health status of device <device name>"

Any help would be greatly appreciated!